Travel Consultant, After-Hours Support

On Location Events; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

On Location is seeking a Support Agent to collaborate with university staff, handling GDS bookings and travel arrangements. You will manage calls and emails, book air, hotels, and group travel, and support invoicing during slower periods. Flexibility for overtime and varying weekend shifts is required.

Ideal candidates have Sabre or equivalent GDS experience, strong customer service and time management skills, and the ability to work independently within a fast-paced environment.

Qualifications

• GDS experience with Sabre or similar system.
• Strong customer-service orientation and communication skills.
• Excellent time management in a fast-paced environment.
• Able to work independently and as part of a team.

Responsibilities

• Handle bookings and inquiries via calls and email.
• Book and ticket air reservations, hotels, and group services in the GDS.
• Assist with invoicing during slower periods.
• Support team with ad-hoc tasks and special requests.

Skills

GDS experience

Customer service

Communication

Time management

Independent worker

Team player

Tools

Sabre

Concur

Job description

Who We Are:

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world's premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world's premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

THE ROLE

The Support Agent will collaborate directly with coaches and operations staff from multiple Universities on all multi-level needs. The individual in this role must have knowledge of Sabre or a similar Global Distribution System (GDS), be able to multi-task while managing calls and emails, work from home while staying engaged with the customers and co-workers with limited distractions. At times, the agent may be involved in booking group travel which could include group air, hotels, and buses. The individual will be customer-service oriented by always putting the client's needs first. It is important that the candidate understands the unique processes of Anthony Travel that supports over 100 collegiate athletic departments. The individual must be able to work various hours with some overtime when needed. The role requires four 10-hour shifts throughout each week with weekends and Holidays included.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Booking and exchanging air records, hotels, cars, private car services and buses to fit the client's needs.


• Able to book hotels and cars within the GDS.


• Invoicing during off times and slower times for group hotels and buses for the teams.


• Multitask is a must, taking incoming calls and emails and completing the tasks promptly.


• Must know how to book and ticket air reservations Knowledge of partial and full exchange process, voiding tickets and issuing MCO's.


• Work closely with the team when they may need help completing a task.

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, and responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Education and/or Experience, Knowledge, Skills, and Abilities :

• Strong client-service orientation.


• Excellent communication, interpersonal skills.


• Excellent time management skills required - including the ability to set priorities and work in a fast-paced environment.


• Able to work independently.


• Team player, flexibility/ability to adapt in a dynamic environment.


• Strong desire to learn and utilize the tools provided.


• Positive attitude.


• Self-starter.

Preferred Education and/or Experience, Knowledge, Skills, and Abilities:

• Travel experience preferred.


• 3+ years of GDS experience


• Knowledge of travel specific systems (e.g. GDS, Concur, etc.).

CORE VALUES

As the leading experiences company in the world, we strive to be the most innovative and passionate - the best of the best. We uphold these values in our quest for excellence:

out ahead : We move with boldness and urgency, taking smart, calculated risks to push boundaries and lead the future of sports and entertainment. We play to win, driven by the relentless spirit of a challenger and the discipline of a champion.

oh sh*t! content and experiences : Excellence is our baseline. Whether we're creating content, delivering unforgettable moments, or enabling them from behind the scenes, we bring passion, energy, and precision to everything we do. Everyone contributes to the impact-on our fans, our businesses, and each other.

one unstoppable team : We're one team-driven by purpose, not divided by silos or egos. Collaboration is our competitive