Client Account Manager - Experiences

Pacific Journey Consulting; Phoenix (AZ); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive training

Remote working with flexible schedules

Career progression opportunities

Exclusive travel perks

Job summary

Pacific Journey Consulting is seeking motivated Client Account Managers – Experiences for a fully remote position. You will plan, research, and coordinate tailored travel itineraries, assess client preferences and budgets, and book travel services while providing top-tier client support throughout the journey.

The role offers comprehensive training, remote work with flexible schedules, and opportunities for career progression within the travel industry.

Qualifications

• Strong communication skills, both written and verbal.
• Reliable internet connection and access to a computer or smartphone.
• Background in hospitality, customer service, or sales is advantageous but not required.
• Personal travel experience is valued but not essential.

Responsibilities

• Plan, research, and coordinate tailored travel itineraries for clients.
• Assess client preferences, requirements, and budgets to recommend options.
• Book travel services including flights, hotels, transport, cruises, and tours.
• Provide professional client support before, during, and after travel.
• Address and resolve client queries or issues in a timely and professional manner.
• Participate in training and supplier webinars to stay current in the industry.
• Collaborate with colleagues and partners to ensure high service delivery.

Skills

Communication skills

Tech readiness

Customer service

Hospitality background

Sales experience

Job description

We are seeking motivated and detail-oriented individuals to join our team as Client Account Managers – Experiences. This fully remote position involves supporting clients with planning and booking travel experiences, while working closely with a professional team and reporting to a team lead.

Key Responsibilities

• Plan, research, and coordinate tailored travel itineraries for clients.
• Assess client preferences, requirements, and budgets to recommend the most suitable options.
• Book travel services including flights, hotels, transport, cruises, and tours.
• Provide professional client support before, during, and after travel.
• Address and resolve client queries or issues in a timely and professional manner.
• Take part in ongoing training, professional development, and supplier webinars to remain current in the industry.
• Collaborate with colleagues and partners to ensure a high standard of service delivery.

Qualifications

• Strong communication skills, both written and verbal.
• Reliable internet connection and access to a computer or smartphone.
• Background in hospitality, customer service, or sales is advantageous but not required.
• Personal travel experience is valued but not essential.

What We Offer

• Comprehensive training and continuous professional development
• Remote working with flexible part-time or full-time schedules
• Opportunities for career progression within the travel industry
• Access to exclusive industry benefits and travel perks