Atlanta-based Sports Travel Account Manager — Client Logistics

Destination Sport Group; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) contribution

Healthcare, dental and vision benefits

Generous PTO

Hotel and airline discounts

Employee Assistance Programme

Birthday off

Job summary

Destination Sport Group is seeking an Account Manager to plan, coordinate, and deliver exceptional sports travel experiences for clients in the U.S. and Europe.

You will manage trip logistics, bookings, itineraries, and client communications while building long-term relationships and ensuring high-quality customer service throughout the journey. The role requires 2+ years in related roles, a Bachelor's degree or equivalent, strong knowledge of soccer, and excellent organizational and

Qualifications

• 2+ years' experience in account management, customer service, or client-facing support roles.
• Bachelor's degree or equivalent experience.
• Strong knowledge of the soccer landscape in both the United States and Europe.
• Excellent organisational, time management, and multitasking skills.
• Strong interpersonal, verbal, and written communication skills.

Responsibilities

• Coordinate and deliver sports team travel programmes, ensuring all trip requirements and deadlines are met.
• Manage trip logistics including rooming lists, match tickets, travel documentation, itineraries, and client communications.
• Liaise with hotels, airlines, transport providers, and other suppliers to ensure smooth trip delivery.
• Create and distribute customer communications, including newsletters and travel updates.
• Maintain accurate operational reports, trip records, and management systems
• Build strong relationships with clients, providing excellent customer service and responsive communication.
• Work closely with internal teams and external stakeholders to ensure all travel arrangements are accurate and executed successfully.
• Support trips on the ground when required, working alongside Tour Representatives.
• Attend meetings, conferences, and industry events as required.
• Ensure compliance with company standards, values, and operational processes.
• Undertake additional duties as required.

Skills

Account management

Customer service

Client-facing

CRM software

Time management

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

CRM systems

Job description

Destination Sport Group is seeking an Account Manager to plan, coordinate, and deliver exceptional sports travel experiences for clients in the U.S. and Europe.

You will manage trip logistics, bookings, itineraries, and client communications while building long-term relationships and ensuring high-quality customer service throughout the journey. The role requires 2+ years in related roles, a Bachelor's degree or equivalent, strong knowledge of soccer, and excellent organizational and