Sustainable Packaging Account Manager & Inside Sales

Harvest Pack; Arcadia (CA); On-site; USD 70,000 - 80,000; Full time

Job summary

Harvest Pack is seeking an Account Manager in Arcadia, CA to own client relationships and drive post-sale retention. You will ensure accurate orders, coordinate with logistics, and expand existing accounts with new sustainable product lines.

The role requires 2+ years in B2B customer service or sales, and proficiency with CRM tools (Salesforce/HubSpot) plus ERP systems. A results-driven, detail-oriented mindset is essential for success in a fast-paced environment.

Qualifications

• 2+ years in B2B customer service, internal sales, or account management.
• Proficiency with CRM software (Salesforce or HubSpot) and ERP systems.
• Exceptional organizational skills; manage high-volume emails and tasks.
• Strong verbal and written communication abilities; clear across logistics.

Responsibilities

• Serve as the primary contact for mid-tier accounts with proactive communication and service.
• Conduct health checks with clients to identify issues and provide solutions.
• Educate clients on new eco-friendly product lines to drive growth.
• Own end-to-end order process from entry to delivery with accuracy.
• Coordinate with logistics and warehouse for real-time shipping and inventory updates.
• Generate quotes, prepare pitches, and manage product samples.
• Maintain high-quality CRM data to ensure accurate forecasting.
• Handle inbound inquiries and vet leads for Harvest Pack’s lines.
• Transition qualified leads to Account Executive/Closer.
• Collaborate with Production and Accounting to resolve billing or quality claims.

Skills

B2B customer service

internal sales

account management

exceptional communication

Tools

Salesforce

HubSpot

ERP systems

Job description

Harvest Pack is seeking an Account Manager in Arcadia, CA to own client relationships and drive post-sale retention. You will ensure accurate orders, coordinate with logistics, and expand existing accounts with new sustainable product lines.

The role requires 2+ years in B2B customer service or sales, and proficiency with CRM tools (Salesforce/HubSpot) plus ERP systems. A results-driven, detail-oriented mindset is essential for success in a fast-paced environment.