Account Manager

Wallace Finance; Albertville (AL); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan with company match

Paid holidays and vacation

Monthly bonus opportunities

Job summary

Wallace Finance is seeking an Account Manager who provides friendly, professional customer service and supports loan operations at our Alabama branches.

As a key member of the team, you will handle loan payments, prepare documents, and maintain positive relationships with customers while meeting branch standards. Occasional travel may be required.

Full-time employment offers benefits including health coverage and a 401(k) plan, with monthly bonus opportunities to recognize performance.

Qualifications

• Experience in customer service roles.
• Strong communication and interpersonal skills.
• Ability to handle loan payments and documents.

Responsibilities

• Providing quick and friendly customer service in person or over the phone.
• Preparing loan documents and managing the application process.
• Creating and maintaining positive customer relationships and loan status follow-up.
• Contacting customers about overdue payments and assisting repayment plans.
• Partnering with Management to maintain branch standards and grow the business.

Skills

Customer service

Account management

Communication skills

Job description

Do you want to start a career with opportunities for growth and advancement, not just a sales or retail job? Do you love working with people and providing positive customer service and sales experiences? If so, we're looking for you!

Wallace Finance is looking for a friendly and outgoing Account Manager who can provide outstanding customer service!

Wallace Management Company manages small loan companies with over 125 branches in 7 states- and growing! We have been in the small consumer loan business since 1980.

Why Wallace Finance?

• Competitive, Low-cost employee health, dental, vision, and life insurance for full time Team Members
• 401(k) plan including company match
• Paid holidays and vacation time
• Monthly bonus opportunities

Account Manager Role Responsibilities Include

• Providing quick and friendly customer service either in person or over the phone to assist with questions, or taking and posting loan payments
• Preparing loan documents and managing the application process
• Creating and maintaining positive customer relationships and keeping in contact with our customers regarding their loan status
• Contacting customers to help them get back on track if they have overdue payments
• Partnering with Management to maintain branch operating standards and grow the business

This position may require occasional travel.