Account Manager

Wallace Finance; Poplar Bluff (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan with company match

Paid holidays

Paid vacation

Monthly bonus opportunities

Job summary

Wallace Finance in Poplar Bluff, MO, is seeking a friendly Account Manager to deliver outstanding customer service and handle loan documents and payments. You will build positive relationships with customers and support branch operations.

The role involves occasional travel and a collaborative team environment with growth opportunities in a small, expanding lending company.

Qualifications

• Experience delivering friendly customer service in person or over the phone.
• Ability to manage loan documents and the application process.
• Track record of building positive customer relationships and following up on accounts.

Responsibilities

• Provide quick, friendly customer service in person or by phone.
• Take and post loan payments, and prepare loan documents.
• Maintain positive relationships and monitor loan status with customers.
• Contact customers to assist with overdue payments and get accounts back on track.
• Collaborate with management to maintain branch standards and grow the business.

Skills

Customer service

Sales experience

Communication skills

Job description

Do you want to start a career with opportunities for growth and advancement, not just a sales or retail job? Do you love working with people and providing positive customer service and sales experiences? If so, we're looking for you!

Wallace Finance is looking for a friendly and outgoing Account Manager who can provide outstanding customer service!

Wallace Management Company manages small loan companies with over 125 branches in 7 states- and growing!. We have been in the small consumer loan business since 1980.

Why Wallace Finance?

• Competitive, Low-cost employee health, dental, vision, and life insurance for full time Team Members
• 401(k) plan including company match
• Paid holidays and vacation time
• Monthly bonus opportunities

Account Manager Role Responsibilities Include

• Providing quick and friendly customer service either in person or over the phone to assist with questions, or taking and posting loan payments
• Preparing loan documents and managing the application process
• Creating and maintaining positive customer relationships and keeping in contact with our customers regarding their loan status
• Contacting customers to help them get back on track if they have overdue payments
• Partnering with Management to maintain branch operating standards and grow the business

This position may require occasional travel.