Account Manager

Wallace Finance; Broken Arrow (OK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid holidays

Monthly bonus opportunities

Job summary

Wallace Finance is seeking an Account Manager to deliver outstanding customer service and support growth at our branches. This role involves helping customers with questions, processing loan payments, and guiding applicants through the loan process.

You will build positive relationships, monitor loan status, and collaborate with management to maintain branch standards. Occasional travel may be required, and a strong friendly demeanor is essential.

Qualifications

• Friendly and outgoing demeanor.
• Experience in customer service or sales preferred.
• Willingness to travel occasionally.

Responsibilities

• Provide quick and friendly customer service in person or over the phone to assist with questions, or taking and posting loan payments.
• Prepare loan documents and manage the application process.
• Create and maintain positive customer relationships and keep customers informed about loan status.
• Contact customers to help them get back on track if they have overdue payments.
• Partner with Management to maintain branch operating standards and grow the business.

Skills

Customer service

Sales experience

Communication

Job description

Do you want to start a career with opportunities for growth and advancement, not just a sales or retail job? Do you love working with people and providing positive customer service and sales experiences? If so, we're looking for you!

Wallace Finance is looking for a friendly and outgoing Account Manager who can provide outstanding customer service!

Wallace Management Company manages small loan companies with over 125 branches in 7 states- and growing!. We have been in the small consumer loan business since 1980.

Why Wallace Finance?

• Competitive, Low-cost employee health, dental, vision, and life insurance for full time Team Members
• 401(k) plan including company match
• Paid holidays and vacation time
• Monthly bonus opportunities

Account Manager Role Responsibilities Include

• Providing quick and friendly customer service either in person or over the phone to assist with questions, or taking and posting loan payments
• Preparing loan documents and managing the application process
• Creating and maintaining positive customer relationships and keeping in contact with our customers regarding their loan status
• Contacting customers to help them get back on track if they have overdue payments
• Partnering with Management to maintain branch operating standards and grow the business

This position may require occasional travel.