Account Manager

Wallace Finance; Monett (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

401(k) with company match

Paid holidays and vacation time

Monthly bonus opportunities

Job summary

Wallace Finance is seeking an Account Manager to deliver outstanding customer service and support loan processing at our branches. You will interact with customers in person or by phone, handle loan applications, and maintain positive relationships while tracking loan status.

The role includes occasional travel and opportunities for monthly bonuses, with full-time benefits such as health/dental/vision insurance and a 401(k) match.

Qualifications

• Friendly and outgoing demeanor required.
• Strong communication and interpersonal skills.
• Ability to handle payments and loan processes accurately.

Responsibilities

• Provide quick and friendly customer service in person or over the phone to assist with questions, or taking and posting loan payments.
• Prepare loan documents and manage the application process.
• Create and maintain positive customer relationships and keep in contact regarding loan status.
• Contact customers to help them get back on track if they have overdue payments.
• Partner with Management to maintain branch operating standards and grow the business.

Skills

Customer service

Account management

Sales experience

Job description

Do you want to start a career with opportunities for growth and advancement, not just a sales or retail job? Do you love working with people and providing positive customer service and sales experiences? If so, we're looking for you!

Wallace Finance is looking for a friendly and outgoing Account Manager who can provide outstanding customer service!

Wallace Management Company manages small loan companies with over 125 branches in 7 states- and growing!. We have been in the small consumer loan business since 1980.

Why Wallace Finance?

• Competitive, Low-cost employee health, dental, vision, and life insurance for full time Team Members
• 401(k) plan including company match
• Paid holidays and vacation time
• Monthly bonus opportunities

Account Manager Role Responsibilities Include

• Providing quick and friendly customer service either in person or over the phone to assist with questions, or taking and posting loan payments
• Preparing loan documents and managing the application process
• Creating and maintaining positive customer relationships and keeping in contact with our customers regarding their loan status
• Contacting customers to help them get back on track if they have overdue payments
• Partnering with Management to maintain branch operating standards and grow the business

This position may require occasional travel.