Account Manager

Wallace Finance; Norman (OK); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Paid holidays and vacation

Monthly bonus opportunities

Job summary

Wallace Finance is seeking a friendly Account Manager to deliver outstanding customer service and assist with loan payments and account management at our Norman, Oklahoma branches.

You will handle inquiries, prep loan documents, and maintain strong customer relationships while coordinating with management to ensure branch standards and growth. Occasional travel may be required.

Qualifications

• Customer service experience in a retail or service setting
• Strong communication and interpersonal skills
• Ability to handle inquiries and payments over the phone or in person

Responsibilities

• Provide quick and friendly customer service in person or by phone to answer questions and process loan payments
• Prepare loan documents and manage the application process
• Maintain positive customer relationships and monitor loan status
• Contact customers to help them get back on track if payments are overdue
• Collaborate with management to uphold branch standards and grow the business
• This position may require occasional travel

Job description

Do you want to start a career with opportunities for growth and advancement, not just a sales or retail job? Do you love working with people and providing positive customer service and sales experiences? If so, we're looking for you!

Wallace Finance is looking for a friendly and outgoing Account Manager who can provide outstanding customer service!

Wallace Management Company manages small loan companies with over 125 branches in 7 states- and growing!. We have been in the small consumer loan business since 1980.

Why Wallace Finance?

• Competitive, Low-cost employee health, dental, vision, and life insurance for full time Team Members
• 401(k) plan including company match
• Paid holidays and vacation time
• Monthly bonus opportunities

Account Manager Role Responsibilities Include

• Providing quick and friendly customer service either in person or over the phone to assist with questions, or taking and posting loan payments
• Preparing loan documents and managing the application process
• Creating and maintaining positive customer relationships and keeping in contact with our customers regarding their loan status
• Contacting customers to help them get back on track if they have overdue payments
• Partnering with Management to maintain branch operating standards and grow the business

This position may require occasional travel.