Account Management Support Specialist

PAM Transport Inc.; Northern (KY); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401k

PTO

Job summary

PAM Transport Inc. is hiring a Customer Service Assistant to support the Account Management team. You will schedule appointments, track shipments, and enter data across multiple platforms while maintaining proactive communication with customers.

The role emphasizes strong time management, clear communication, and a proactive approach to customer service, with opportunities to advance into Account Management.

Qualifications

• Great time management and multi-tasking skills.
• Excellent communication with customers and internal teams.
• Ability to navigate multiple databases and sites.
• Goal oriented with potential to advance to Account Manager.

Responsibilities

• Assist the Account Management group with assigned tasks.
• Schedule appointments according to customer rules.
• Track and trace shipments for proactive communication.
• Enter data across multiple platforms.
• Communicate updates to customers as requested.

Skills

Time management

Multi-tasking

Communication

Data entry

Databases access

Tools

CRM software

Job description

PAM Transport Inc. is hiring a Customer Service Assistant to support the Account Management team. You will schedule appointments, track shipments, and enter data across multiple platforms while maintaining proactive communication with customers.

The role emphasizes strong time management, clear communication, and a proactive approach to customer service, with opportunities to advance into Account Management.