Account Manager

Manufacturing Inc; Agawam (MA); On-site; USD 34,440 - 45,460; Full time

Benefits offered by this job

Health insurance

Incentive recognition bonus

Job summary

A leading manufacturing company in Massachusetts is seeking an Account Manager to nurture client relationships and ensure satisfaction. The successful candidate will assist clients with orders, maintain strong product knowledge, and advocate for their needs. Candidates should possess excellent communication skills and have experience in customer service or sales. The position offers competitive pay ranging from $25 to $33 per hour, alongside a comprehensive benefits package.

Qualifications

• Excellent communication skills are required.
• Experience in a customer service or sales role is preferred.
• Knowledge of automotive or heavy-duty parts is a plus.

Responsibilities

• Serve as a primary point of contact for an assigned portfolio of accounts.
• Assist clients with placing orders and provide accurate quotes.
• Maintain a strong knowledge of the product catalog.

Skills

Excellent verbal and written communication skills

Customer service or sales experience

Knowledge of automotive or heavy-duty parts

Proficient with data entry and Microsoft Office

Strong organizational skills

Job description

This is an excellent opportunity to join a company that values a supportive work environment and provides clear pathways for professional growth. As an Account Manager, you will be at the forefront of our client relationships, nurturing strong partnerships and ensuring client satisfaction. We provide comprehensive training to equip you with a deep understanding of our products and systems. Our competitive pay, along with an incentive recognition bonus, reflects our commitment to rewarding your hard work and dedication.

Responsibilities include:

• Serve as a primary point of contact for an assigned portfolio of accounts, handling inbound calls and emails with professionalism and a positive attitude.
• Assist clients with placing orders, providing accurate quotes, and ensuring a seamless delivery process for our products.
• Maintain a strong, working knowledge of our product catalog to provide expert assistance and timely service.
• Act as a client advocate, identifying and resolving issues with a focus on quick, effective solutions to build long-term relationships.
• Collaborate with various vendors to get parts, check order status, and obtain pricing and quotes.
• Work closely with the warehouse team to resolve inventory discrepancies and ensure accuracy.
• Assist other departments as needed, promoting a collaborative and supportive work environment.
• Help improve our processes by providing valuable feedback on system needs and potential changes.
• Ensure all duties are performed in conformance with company quality management standards.

Skills & Qualifications

• Excellent verbal and written communication skills are required.
• Experience in a customer service or sales role is preferred.
• Knowledge of automotive or heavy-duty parts is a plus.
• Proficient with data entry and computers, including Microsoft Office products.
• Strong organizational skills and the ability to multitask effectively.
• Pay for this position is $25-$33 per hour. Your final compensation will be determined by several factors, including your education, work experience, location, specific job duties, and certifications.
• Our comprehensive benefits package includes health insurance and an incentive recognition bonus (eligibility applies).

This is an excellent opportunity for a motivated and professional individual to secure a new position. APPLY TODAY!

Equal Opportunity: The company's commitment to being an equal opportunity employer ensures that your application will be considered based on your skills and experience, without discrimination.