Customer Service Assistant

PAM Transport; Tontitown (AR); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401k

PTO

Other Voluntary Benefits

Job summary

PAM Transport is seeking an entry-level Operations Support specialist to assist the Account Management team in the day-to-day tasks that keep shipments moving. This role offers a clear pathway to an Account Manager position and rewards proactive, reliable work in a collaborative environment.

The schedule is Monday through Friday, 7:00 AM to 5:00 PM, with a pay range of $18-$21 per hour depending on experience.

Qualifications

• Experience scheduling appointments and coordinating tasks.
• Strong communication with customers and internal teams.
• Ability to track and trace shipments and provide updates.
• Proven time management and multi-tasking skills.
• Willingness to grow into an Account Manager role.

Responsibilities

• Assist the Account Management group with assigned tasks
• Appointment scheduling according to customer specified rules
• Track and trace of customer shipments for proactive communication
• Communicate effectively with customers on requested updates
• Maintain a high level of commitment reporting

Skills

Time management

Multi-tasking

Communication

Database access

Goal oriented

Personable

Positive attitude

Job description

PAM Transport was founded in Tontitown, Arkansas, in 1980 by Paul Allen Maestri as a 5 truck operation. In our 40+ years of being in business, we have become an international company with more than 2,200 trucks and 8,000 trailers. Our goal is to provide exceptional service to our customers and we believe that starts with having exceptional employees who are passionate about their work. Our culture is unique in that we offer the growth opportunities of a large company, but we still maintain that "small town feel" and community here at PAM.

About this opportunity

This position plays a critical role in operations by assisting Account Managers in the day-to-day operations and is a perfect steppingstone into an Account Manager role.

Pay and Schedule

This position is Monday - Friday 7:00AM to 5:00PM. The pay range is $18-$21/hour dependent on experience.

• 401k
• PTO
• Other Voluntary Benefits

How you will contribute to the success of the team?

• Assist the Account Management group with assigned tasks
• Appointment scheduling according to customer specified rules
• Track and trace of customer shipments for proactive communication
• Communicate effectively with customers on requested updates
• Maintain a high level of commitment reporting

What makes you a strong candidate for this role?

• Great time management and multi-tasking skills to effectively prioritize daily assigned tasks
• Quality and effective communication
• Ability to utilize a plethora of databases/sites specific to customers
• Goal oriented to promoted into the Account Manager role
• Personable, inquisitive, and positive attitude.

The company will provide reasonable accommodations to employees who require them to perform the essential functions of their job to the extent it does not impose an undue hardship or create a risk of harm to the employee or others.

PAM Transport is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.