Account Management Intern: Data, KPIs & Customer Care

Socket.dev; Mesa (AZ); On-site; USD 9,000 - 11,000; Full time

Benefits offered by this job

Paid stipend

Mentorship & training

Hands-on projects

401(k) vesting credits

Flexible schedules

Job summary

Textron Aviation is offering a paid, full-time 10-week summer internship to students pursuing a relevant Bachelor's degree. You will gain hands-on experience entering and maintaining customer data, collaborating with Sales, Pricing, Purchasing, and Operations teams, and contributing to process improvements.

On-site work is required, with mentorship and real project exposure. Ideal candidates are strong communicators with customer service focus, working knowledge of Microsoft 365, and the ability

Qualifications

• Excellent oral, interpersonal, and written communication skills.
• Excellent customer service skills.
• Proficiency with Microsoft 365 Suite.

Responsibilities

• Enter and maintain customer account data in management systems.
• Suspend/close accounts based on status.
• Identify process improvements in documentation practices.
• Analyze KPI metrics within the account management team.
• Evaluate account strength by volume, revenue, quality, and service.

Skills

Oral communication

Interpersonal skills

Written communication

Customer service

Microsoft 365

Team player

Education

Pursuing Bachelor's degree

Job description

Textron Aviation is offering a paid, full-time 10-week summer internship to students pursuing a relevant Bachelor's degree. You will gain hands-on experience entering and maintaining customer data, collaborating with Sales, Pricing, Purchasing, and Operations teams, and contributing to process improvements.

On-site work is required, with mentorship and real project exposure. Ideal candidates are strong communicators with customer service focus, working knowledge of Microsoft 365, and the ability