2027 Internship - Customer Support Engineer

Socket.dev; Wichita (KS); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Mentorship

Training and development

Hands-on project work

401(k) vesting credit

Job summary

Textron Aviation is seeking a summer intern to join our engineering coordination team in Wichita, KS. You will work across customer, Marketing and Engineering/Manufacturing teams on technical proposals, problem summaries, and field support for Fleet Programs.

The internship emphasizes hands-on projects, mentorship, and training, with real impact and potential for full-time opportunities. Eligible students pursuing a bachelor’s in Aircraft/Mechanical/Aerospace/Avionics engineering or related

Qualifications

• Excellent oral, interpersonal, and written communication skills.
• Excellent customer service skills.
• Good computer skills.
• Self-motivated, disciplined, and able to work in a team environment to meet department level objectives.

Responsibilities

• Prepare technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering and manufacturing functions on field problems.
• Sustain technical files of existing and potential product improvements and serialized production changes.
• Analyze discrepancy reports concerning Textron Aviation Fleet Program products. Coordinates corrective action with Manufacturing.
• Acts as liaison between Field Service and Manufacturing on customer problems and corrective measures.
• Support the on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation.
• Assist with the preparation of technical programs for operators conferences and technical seminars.
• Support the team and assist with the coordination of equipment suppliers to achieve maximum reliability from installed equipment on Textron Aviation products.

Skills

Communication skills

Customer service

Computer skills

Teamwork

Education

Bachelor’s degree pursued

Job description

Why This Internship

As an intern with Textron, you’ll gain hands-on experience while exploring your interests and building new skills. You’ll be supported and challenged to contribute in meaningful ways - working on real projects alongside experienced professionals to prepare for future success

JOB SUMMARY

To provide technical and engineering coordination between the customer, Marketing and Engineering/Manufacturing. Prepares technical proposals and problem summaries for company wide usage. Provides Service facilities, Field Service personnel and aircraft operators with technical assistance regarding all Fleet Programs.

JOB RESPONSIBILITIES:

• Prepare technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering and manufacturing functions on field problems.
• Sustain technical files of existing and potential product improvements and serialized production changes.
• Analyze discrepancy reports concerning Textron Aviation Fleet Program products. Coordinates corrective action with Manufacturing.
• Acts as liaison between Field Service and Manufacturing on customer problems and corrective measures.
• Support the on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation.
• Assist with the preparation of technical programs for operators conferences and technical seminars.
• Support the team and assist with the coordination of equipment suppliers to achieve maximum reliability from installed equipment on Textron Aviation products.

EDUCATION/ EXPERIENCE:

• Pursuing Bachelor’s degree in:
  • Aircraft Management
  • Aerospace Engineering
  • Avionics Engineering
  • Mechanical Engineering
  • Other related field

QUALIFICATIONS:

• Excellent oral, interpersonal, and written communication skills
• Excellent customer service skills
• Good computer skills
• Self-motivated, disciplined, and able to work in a team environment to meet department level objectives

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.

Textron Aviation Inc. must comply with U.S. export control laws. If a position requires access to information controlled under U.S. regulations applicant must be eligible to meet any requirements to access controlled information.

Summer internships are 40 hours per week typically from late‑May to early‑August lasting 10 weeks

Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.

Why You’ll Love Interning at Textron

This internship is more than a summer experience - offering mentorship, training, and meaningful, hands-on work that helps you build confidence, develop new skills, and take real steps toward your career goals.

Our benefits include:

• Paid, full-time 10-week summer internship with a prepaid stipend
• Mentorship, training, and development opportunities
• Real project work and hands-on experience
• Service time credited toward 401(k) vesting upon full-time employment
• Alternative work schedules at select locations

About Textron

Textron is a global Fortune 500 company with a diverse portfolio of industry leading brands, including Bell, Beechcraft, Cessna, Pipistrel, Jacobsen, Kautex, Lycoming, E-Z-GO, and Textron Systems. We foster a culture where curiosity is encouraged, ideas are valued, and innovation drives real-world solutions.

Join Textron and build a career where your work makes an impact, your ideas are valued, and your growth is supported.