2027 Internship - Business Analyst-Cust Svc

Textron; United States; On-site; USD 67,000 - 112,000; Full time

Benefits offered by this job

Paid internship stipend

Mentorship and training

Real project work

Job summary

Textron Aviation offers a summer internship designed to give hands-on experience within the Business Operations team. You will assist with Service Center initiatives across a network of locations, contribute to continuous improvement projects, and gain exposure to data analysis, SAP data, and financial modeling on real projects.

Summer interns work 40 hours per week for 10 weeks, typically late May to early August, and must be onsite at participating locations.

Qualifications

• Excellent verbal and written communication skills.
• Private Pilot's license, A&P license, or previous aerospace experience are desirable.
• Technical knowledge of aircraft is beneficial.
• Professional and diplomatic demeanor.
• Quickly grasps new concepts when faced with unfamiliar task.

Responsibilities

• Support the Service Center Network with ongoing and new continuous improvement projects.
• Follow established procedures for database management, sales projects, and market share studies.
• Analyze labor and time studies and network communication efforts to develop consistency with the Textron Aviation policy and responsibility, maintenance of customer goodwill, and continued profitability.
• Interface with multiple Textron Aviation departments (including Warranty, Product Support, Engineering, Parts and Programs) to ensure all Service Centers meet their goals.
• Work projects potentially including business cases, Standard Operating Procedure creation, time study reviews on aircraft, labor analysis, SAP data creation, data modeling, and financial analysis of future sites.
• Develop and/or recommend new technological tools or solutions for continuous improvement and efficiencies throughout the service center network.
• Develop templates, where appropriate, for ongoing improvements in efficiency, standard work, continuous improvement, process consistency, etc.

Skills

Communication

Diplomacy

Fast learner

Aviation knowledge

Education

Bachelor's degree in Aviation/Business/Marketing/Sales or related field

Job description

Why This Internship

As an intern with Textron, you'll gain hands‑on experience while exploring your interests and building new skills. You'll be supported and challenged to contribute in meaningful ways - working on real projects alongside experienced professionals to prepare for future success.

JOB SUMMARY

Assist the Business Operations team with Service Center initiatives. Business Operations provides ongoing support to a growing network of 18 Service Centers and over 40 mobile Service locations.

JOB RESPONSIBILITIES

• Support the Service Center Network with ongoing and new continuous improvement projects
• Follow established procedures for database management, sales projects, and market share studies
• Analyze labor and time studies and network communication efforts to develop consistency with the Textron Aviation policy and responsibility, maintenance of customer goodwill, and continued profitability
• Interface with multiple Textron Aviation departments (including Warranty, Product Support, Engineering, Parts and Programs) to ensure all Service Centers meet their goals.
• Work projects potentially including business cases, Standard Operating Procedure creation, time study reviews on aircraft, labor analysis, SAP data creation, data modeling, and financial analysis of future sites
• Develop and/or recommend new technological tools or solutions for continuous improvement and efficiencies throughout the service center network.
• Develop templates, where appropriate, for ongoing improvements in efficiency, standard work, continuous improvement, process consistency, etc.

EDUCATION / EXPERIENCE

• Pursuing Bachelor's degree in Aviation, Business Management, Marketing, Sales, or other related field

QUALIFICATIONS

• Excellent verbal and written communication skills
• Private Pilot's license, A&P license, or previous aerospace experience are desirable
• Technical knowledge of aircraft is beneficial
• Professional and diplomatic demeanor
• Quickly grasps new concepts when faced with unfamiliar task

Additional Information

• Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks.
• Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.

Eligibility

Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.

Compliance

Textron Aviation Inc. must comply with U.S. export control laws. If a position requires access to information controlled under U.S. regulations applicant must be eligible to meet any requirements to access controlled information.

Job Description Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Why You'll Love Interning at Textron

This internship is more than a summer experience - offering mentorship, training, and meaningful, hands‑on work that helps you build confidence, develop new skills, and take real steps toward your career goals.

Our benefits include:

• Paid, full-time 10-week summer internship with a prepaid stipend
• Mentorship, training, and development opportunities
• Real project work and hands‑on experience
• Service time credited toward 401(k) vesting upon full‑time employment
• Alternative work schedules at select locations

About Textron

Textron is a global Fortune 500 company with a diverse portfolio of industry leading brands, including Bell, Beechcraft, Cessna, Pipistrel, Jacobsen, Kautex, Lycoming, E‑Z‑GO, and Textron Systems. We foster a culture where curiosity is encouraged, ideas are valued, and innovation drives real-world solutions.

Join Textron

Join Textron and build a career where your work makes an impact, your ideas are valued, and your growth is supported.