Onsite Customer Success & Experience Associate

The Cary Company; Addison (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

PTO

Medical, Dental & Vision Insurance

Life and Supplemental Insurance

Short-Term Incentive Plan

Company-Funded Profit Sharing

HRA & Cafeteria Plan

Childcare Reimbursement Program

Seasonal Company-Sponsored Events

Work/Life Balance Initiatives

9/80 Scheduling Option (after 1 year)

Flex Fridays (after 1 year)

Job summary

The Cary Company in Addison, IL is seeking a Customer Experience Associate who thrives on helping customers and solving problems. You will connect customers with sales, operations, and suppliers to ensure a first-class experience.

Responsibilities include handling inquiries, processing orders, tracking shipments, and maintaining accurate records while learning about sales, logistics, and product lines. A bachelor's degree is required and an incentive plan complements the base compensation.

Qualifications

• Bachelor's degree required.
• Customer service, internship, or business experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and customer-focused mindset.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Ability to multitask and prioritize in a fast-paced environment.
• Experience working with CRM or ERP software is a plus.
• Knowledge of packaging, industrial products, or distribution is a plus.

Responsibilities

• Deliver exceptional customer service by responding promptly and professionally to customer inquiries via phone and email.
• Process customer orders, quotes, and transactions accurately and efficiently.
• Track orders and communicate status updates to customers.
• Coordinate with logistics and shipping partners to ensure timely deliveries.
• Partner with sales, purchasing, and warehouse teams to ensure accurate order fulfillment.
• Resolve customer concerns and issues professionally and effectively.
• Maintain accurate customer records within company systems.
• Identify opportunities to recommend additional products or solutions that may benefit customers.
• Support initiatives designed to improve customer experience and service efficiency.
• Continuously look for ways to improve customer satisfaction and loyalty.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Organizational skills

Attention to detail

Multitasking

Customer-focused mindset

Education

Bachelor's degree

Tools

Microsoft Office

CRM software

ERP software

Job description

The Cary Company in Addison, IL is seeking a Customer Experience Associate who thrives on helping customers and solving problems. You will connect customers with sales, operations, and suppliers to ensure a first-class experience.

Responsibilities include handling inquiries, processing orders, tracking shipments, and maintaining accurate records while learning about sales, logistics, and product lines. A bachelor's degree is required and an incentive plan complements the base compensation.