Account Growth & Renewal Specialist

Bay Alarm Company; Anaheim (CA); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Paid Training

Mileage Reimbursement

Alarm System Purchase Plan

Employee Discounts

401(k) with company match

Job summary

Bay Alarm Company is seeking a sales-oriented professional to generate leads for new systems for inactive/dead accounts. Depending on performance, you may also sell alterations and additions to existing customers and provide general customer assistance.

Responsibilities include processing upgrades and renewals, meeting with customers to ensure satisfaction, resolving issues, and following up to maintain or expand the customer base. Strong communication and organizational skills are required.

Qualifications

• 1-2 years sales or customer service experience required.
• High school diploma or equivalent required.
• 1-2 years post-high school education preferred.
• Effective sales, customer service, and communication skills required.
• Intermediate Word and basic Excel knowledge required.
• Superior organizational and follow up skills required.
• Ability to work independently and be resourceful and creative.
• Typing 35-40 wpm required.
• Valid Driver's License and clean driving record required.
• Pre-employment screening required.

Responsibilities

• Process alterations, additions, conversions, rate increases, upgrades and renewals.
• Meet with customers proactively to ensure satisfaction.
• Resolve problems and answer questions in a manner agreeable to the company and customer.
• Contact discontinuing customers to maintain account or sign new accounts with new tenants/owners.
• Perform other miscellaneous duties as assigned.

Skills

Sales

Customer service

Communication

Organizational skills

Independent work

Follow-up

Typing speed

Education

High school diploma or equivalent

1-2 years post-high school education preferred

Tools

Word

Excel

Job description

Bay Alarm Company is seeking a sales-oriented professional to generate leads for new systems for inactive/dead accounts. Depending on performance, you may also sell alterations and additions to existing customers and provide general customer assistance.

Responsibilities include processing upgrades and renewals, meeting with customers to ensure satisfaction, resolving issues, and following up to maintain or expand the customer base. Strong communication and organizational skills are required.