Account Growth & Renewals Specialist

Bay Alarm Company; California, Northern (MO, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Training

Mileage Reimbursement

Alarm System Purchase Plan

Employee Discounts

Job summary

Bay Alarm Company is seeking a driven sales professional to generate leads for new systems for inactive accounts and, at times, sell alterations to existing customers. You will offer general customer assistance and manage renewals and upgrades.

The role emphasizes proactive customer engagement, problem resolution, and maintaining relationships with tenants and owners across multiple branches. Training and promotional opportunities are provided.

Qualifications

• 1-2 years experience in sales or customer service required.
• High school diploma or equivalent required.
• 1-2 years post-high school education preferred.
• Effective sales, customer service, and communication skills required.
• Intermediate Word and basic Excel knowledge required.
• Superior organizational and follow up skills required.
• Ability to work independently and to be resourceful and creative required.
• Typing 35-40wpm required.

Responsibilities

• Process alterations, additions, conversions, rate increases, upgrades and renewals.
• Meet with customers proactively to ensure they are satisfied.
• Resolve problems, discrepancies and answer questions in a manner agreeable to the company and the customer.
• Make contact with discontinuing customers in order to maintain account or sign new account with new tenants/owners.
• All other miscellaneous responsibilities and other duties as assigned.

Skills

Sales experience

Customer service

Communication skills

Typing 35-40 wpm

Organizational skills

Independent & resourceful

Education

High school diploma or equivalent

Post-high school education (preferred)

Tools

Word

Excel

Job description

Bay Alarm Company is seeking a driven sales professional to generate leads for new systems for inactive accounts and, at times, sell alterations to existing customers. You will offer general customer assistance and manage renewals and upgrades.

The role emphasizes proactive customer engagement, problem resolution, and maintaining relationships with tenants and owners across multiple branches. Training and promotional opportunities are provided.