Account Growth & Renewal Manager (SaaS)

TireTutor, Inc.; Boston (MA); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Shop visits in the field

Unlimited vacation

Job summary

TireTutor, Inc. is seeking an Account Manager for Boston to own a book of tire dealer and repair shop accounts. You’ll drive adoption, renewals, growth, and billing, ensuring customers get value and TireTutor gets paid.

In a startup environment, you’ll write playbooks, collaborate with leadership, and expand revenue by selling new products like MarketingTutor and AI tools. This role requires travel to shops and hands-on relationship building.

Qualifications

• 2+ years in account management, customer success, or B2B sales with a book of recurring-revenue accounts.
• You're comfortable talking about money: asking for a missed payment, holding firm on a contract, and closing a renewal or an upsell, while keeping the relationship strong.
• Clear, friendly phone and email skills with small-business owners.
• Process-oriented and organized, with follow-through across dozens of accounts at once, and a positive, solution-oriented attitude.
• You like a fast-moving startup: you're comfortable with ambiguity and changing priorities, and you'd rather build a process than wait for one.
• Experience with a CRM, ideally HubSpot.
• A valid driver's license and willingness to visit shops in person.

Responsibilities

• Adoption and retention: Check in with accounts by phone and video, visit shops in person when needed.
• Renewals and growth: Run renewals end-to-end; spot upgrades like websites and MarketingTutor.
• Billing and payments: Own collections, move dealers to reliable payment methods, and answer billing questions.
• Keep the record straight: Log every call, email, task, and billing change in HubSpot the same day.
• Build the function: Create playbooks for collections, renewals, and save conversations, and refine them as we learn.

Skills

Account management

Customer success

B2B sales

CRM experience

Communication

Tools

HubSpot

Job description

TireTutor, Inc. is seeking an Account Manager for Boston to own a book of tire dealer and repair shop accounts. You’ll drive adoption, renewals, growth, and billing, ensuring customers get value and TireTutor gets paid.

In a startup environment, you’ll write playbooks, collaborate with leadership, and expand revenue by selling new products like MarketingTutor and AI tools. This role requires travel to shops and hands-on relationship building.