Strategic Logistics Account Manager (Key Accounts)

MODE Transportation, LLC; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

MODE Global is seeking an Account Manager to oversee key accounts, dispatch carriers, track shipments, and provide timely reporting and invoicing. You will ensure client satisfaction while balancing cost and service quality.

You will build strong relationships with clients and vendors, quote transportation costs, analyze profitability, and drive growth through pricing strategies, analytics, and collaboration with sales and operations.

Qualifications

• Prior experience in account management or logistics preferred.
• Excellent customer service and communication skills.
• Ability to work under tight deadlines in a high-volume environment.
• Willingness to work flexible hours across shifts.

Responsibilities

• Manage day-to-day tasks of assigned Key Accounts.
• Develop and maintain relationships with key accounts, vendors, negotiate for cost-effective services, and support operational processes.
• Providing, reviewing, and distributing documentation and reports.
• Provide customer service via phone, email, and other communication methods.
• Builds rapport with Key Accounts leading to better communication and growth potential.
• Research and quote transportation costs for key account services.
• Develop, grow, and expand the business while ensuring timely and accurate pricing.

Skills

Customer service

Communication

Multi-tasking

Detail-oriented

Problem solving

Quick learner

Decision-making

Team player

Job description

MODE Global is seeking an Account Manager to oversee key accounts, dispatch carriers, track shipments, and provide timely reporting and invoicing. You will ensure client satisfaction while balancing cost and service quality.

You will build strong relationships with clients and vendors, quote transportation costs, analyze profitability, and drive growth through pricing strategies, analytics, and collaboration with sales and operations.