Account Manager

MODE Transportation, LLC; Chattanooga (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

MODE Global is hiring an Account Manager in Chattanooga, TN to oversee client experiences from shipment execution to long-term partnerships. You will drive margin and revenue growth, onboard quality carriers, and work with Sales to expand your book of business.

The role requires a proactive communicator with the ability to manage multiple projects, build relationships, and provide solutions for complex transportation scenarios.

Qualifications

• Experience managing multiple projects simultaneously.
• Strong knowledge of the truckload market and all modes of transportation.
• Excellent verbal and written communication.
• Proactive problem-solving and negotiation skills.
• Entrepreneurial attitude with team mindset.

Responsibilities

• Manage customers with historical freight and grow relationships.
• Develop and expand new customers onboarded by Sales.
• Collaborate with Sales to ensure customer needs are understood and supported.
• Achieve volume, gross profit, and growth targets.
• Oversee and train operations on daily tasks.
• Carrier Vetting.
• Provide timely updates during shipment lifecycles.
• Identify cross-selling opportunities.
• Source capacity to meet customer needs.
• Assist with team to establish SOPs for Truckload Operations.
• Provide creative solutions for complex transportation situations.

Skills

Account management

Customer relationships

Communication

Negotiation

Project management

CRM software

Job description

About MODE Global

MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings-spanning LTL, truckload, parcel, intermodal, air, and ocean-MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance.

Job Title - Account Manager

Chattanooga, TN (On-Site)

About the Role

We are looking for an Account Manager who is highly motivated, goal-oriented, and a strong communicator and succeeds in a fast-paced and competitive environment. Our Account Management team achieves margin and revenue growth, sets and maintains high standards of service and reliability and takes pride in their contributions. As such, we are committed to recruiting, training, and retaining intelligent and tenacious individuals. You will oversee every aspect of your clients' experience- everything from the fulfillment of a shipment to the long-term success of the partnership as well as prospect and on-board quality carriers to handle our growing volume of shipments.

What You'll Do

• Manage customers with historical freight; grow and expand relationships with them
• Develop, Grow, and Expand new customers onboarded by the Sales Team
• Collaborate with Sales Team to ensure that customer needs are understood and supported
• Achieve new volume, gross profit $, and % goals, new lanes/location goals and account growth goals, as applicable
• Oversee and train operations to assist with daily tasks
• Carrier Vetting
• Provide useful and timely updates during shipment lifecycles
• Identify cross selling opportunities
• Source capacity to meet customer needs
• Assist with team to establish SOP's for Truckload Operations
• Provide creative solutions for complex transportation situations as they arise

What We're Looking For

• Entrepreneurial and bold attitude paired with a confident personality
• Proven ability to manage detail on multiple projects simultaneously
• Strong understanding of truckload market, including all modes of transportation
• Excellent verbal/written communication skills and follow-thru abilities.
• Proactive problem-solving and negotiation aptitude.
• Strong work ethic with team mentality.

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law