Account Management Lead: Growth & Customer Excellence

Kids for the Future; Dubuque (IA); On-site; USD 55,000 - 70,000; Full time

Job summary

Kids for the Future in Dubuque, IA is seeking an Account Manager Lead to guide the order-to-delivery process for targeted growth accounts. This role emphasizes independent problem solving, leadership, and cross-functional collaboration to optimize customer satisfaction and supply chain performance.

You will supervise a team of Account Managers, coach performance, and ensure accurate, timely order entry and updates while pursuing account growth and process improvements.

Qualifications

• 2+ years of experience in transportation account management or customer service.
• Prior supervisory or team lead experience preferred.
• Strong communication, problem-solving, and organizational skills.
• Proven ability to manage and grow customer accounts.
• Ability to work independently and handle escalated customer issues with sound judgment.

Responsibilities

• Oversee customer order process from entry to delivery.
• Provide leadership, training, and direction to Account Managers.
• Drive customer satisfaction, account growth, and process improvement.
• Maintain positive relationships with customers and cross-functional teams.
• Mentor a team of Account Managers and coach performance.
• Assign workload and ensure adherence to standards.

Skills

Account management

Customer service

Supervisory / team leadership

Communication

Problem solving

Organizational skills

Independent work

Education

High school diploma

Job description

Kids for the Future in Dubuque, IA is seeking an Account Manager Lead to guide the order-to-delivery process for targeted growth accounts. This role emphasizes independent problem solving, leadership, and cross-functional collaboration to optimize customer satisfaction and supply chain performance.

You will supervise a team of Account Managers, coach performance, and ensure accurate, timely order entry and updates while pursuing account growth and process improvements.