Account Growth Operator – Freight Brokerage

Serve Freight; Independence Township (OH); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Serve Freight is seeking an Account Coordinator to own day-to-day account management, quoting, and execution. You will serve as the primary contact, drive growth within existing book, and ensure on-time deliveries while aligning with the Director of Sales on strategy and expansion opportunities.

Ideal candidates have 1–3 years in freight brokerage or related roles, strong ownership, and proficiency with Turvo and HubSpot.

Qualifications

• 1–3 years in freight brokerage, logistics, or account coordination in a fast-paced environment.
• Strong ownership; treat accounts as your own and prevent slips.
• Excellent communication and follow-through; earn customer trust by delivering.
• Comfortable with data, reporting, and tracking metrics; report on what matters.
• Organized under pressure; can run multiple accounts and priorities without dropping the ball.
• Self-directed; identify gaps and close them without waiting for direction.
• Familiarity with a TMS (Turvo preferred) and CRM (HubSpot preferred) or ability to learn tools quickly.

Responsibilities

• Own the day-to-day execution of assigned accounts, from quote through delivery, keeping loads on standard and customers informed.
• Serve as the primary daily point of contact for customers; respond quickly and build trust.
• Grow accounts by spotting new lanes and expansion opportunities; hand qualified opportunities to the Director of Sales.
• Keep the Director of Sales free to sell by managing daily execution and account health updates.

Skills

Freight brokerage experience

Account coordination

Communication

Data reporting

Ownership

Self-directed

CRM proficiency

Tools

Turvo

HubSpot

DAT

Highway

Job description

Serve Freight is seeking an Account Coordinator to own day-to-day account management, quoting, and execution. You will serve as the primary contact, drive growth within existing book, and ensure on-time deliveries while aligning with the Director of Sales on strategy and expansion opportunities.

Ideal candidates have 1–3 years in freight brokerage or related roles, strong ownership, and proficiency with Turvo and HubSpot.