Account Executive (SaaS Customer Experience) - USA - Remote

Resonate CX; Atlanta (GA); On-site; USD 60,000 - 120,000; Full time

Job summary

Resonate CX in Atlanta is seeking a motivated Account Executive to drive net new logo client sales for a high-growth CX SaaS platform. You will own the full sales cycle, conduct structured discovery, deliver compelling demonstrations, and build ROI-focused proposals to win multi-stakeholder deals.

You will engage with buying committees, maintain accurate CRM forecasts, and negotiate contracts while protecting pricing integrity.

Qualifications

• 2–4 years of sales experience in B2B SaaS, preferably in Customer Experience or adjacent categories.
• Demonstrated track record of meeting or exceeding quota in a new business or hunter role.
• Experience applying the MEDDIC (or MEDDPICC) framework.

Responsibilities

• Own the full sales cycle from outbound prospecting to closing.
• Generate a qualified, diversified sales pipeline through outbound efforts and prospecting.
• Lead discovery conversations to uncover customer pain and quantify ROI.
• Apply MEDDIC framework to qualify and advance opportunities.
• Deliver tailored value propositions tied to ROI and outcomes.
• Conduct product demos that connect capabilities to customer challenges.
• Engage multiple stakeholders across buying committees.
• Maintain pipeline forecasting and deal hygiene in CRM.
• Negotiate and close contracts while protecting pricing integrity.
• Collaborate with marketing, product, and customer success to drive deal success.

Skills

B2B SaaS sales

Quota attainment

MEDDIC framework

Outbound prospecting

Storytelling

CRM & forecasting

Job description

About The Role

We're looking for a motivated and results-driven Account Executive to drive net new logo client sales. As part of our high-growth Customer Experience SaaS platform, you'll join a team with a raving fan customer base and strong product-market fit.

About The Role

We're looking for a motivated and results-driven Account Executive to drive net new logo client sales. As part of our high-growth Customer Experience SaaS platform, you'll join a team with a raving fan customer base and strong product-market fit.

What You’ll Do

• Own the Full Sales Cycle: Outbound Prospecting → Discovery → Demo → Value Prop Building → Negotiating → Closing
• Generate a quality, diversified sales pipeline through strategic outbound efforts and creative prospecting
• Lead structured discovery conversations that uncover customer pain, quantify impact, and align to business outcomes
• Learn and apply the MEDDIC framework to qualify and advance sales opportunities
• Build tailored value propositions tied to measurable ROI and customer outcomes
• Deliver product demonstrations that connect capabilities to real customer challenges
• Engage with multiple stakeholders across buying committees
• Maintain accurate pipeline forecasting and strong deal hygiene in CRM
• Negotiate and close contracts while protecting pricing integrity
• Partner cross-functionally with marketing, product, and customer success to drive deal success

What 'Great' Looks Like

• You are proactive about building pipeline — you don't wait for opportunities to come to you
• You run discovery conversations that customers find genuinely insightful and valuable
• You can clearly communicate the economic impact and ROI of our solution
• You are developing a strong command of Decision Process, Decision Criteria, and Champion identification
• You maintain solid win rates through disciplined qualification
• You are building a track record of closing multi-stakeholder SaaS deals

Required Experience

• 2–4 years of sales experience in B2B SaaS, preferably in Customer Experience, CX, or adjacent categories
• Demonstrated track record of meeting or exceeding quota in a new business or hunter-style role
• Application of the MEDDIC (or MEDDPICC) framework and willingness to grow deep expertise.
• Experience selling into SMB or Mid-Market organizations
• Solid outbound prospecting skills (cold calling, email, social selling)
• Ability to run a structured, outcome-focused discovery process
• Strong communication and storytelling capabilities
• Experience managing 1–3 month and 3–6 month B2B sales cycles

Core Competencies

• Pipeline generation and territory development
• Professional communication across organizational levels
• Business case and ROI articulation
• Objection handling and negotiation
• Deal strategy and stakeholder engagement
• CRM discipline and forecast accuracy

Why Join Us

• High-impact role with direct influence on company growth
• Strong product-market fit in a mission-critical category (Customer Experience)
• Performance-driven culture with strong earning potential
• Mentorship and development from elite Customer Experience sales leadership
• A collaborative environment that invests in your growth

Compensation

• Competitive base + uncapped commission
• Accelerators for overperformance
• Equity participation (where applicable)

If you're a driven, coachable seller who is ready to grow your career in CX SaaS, we'd love to hear from you. This is your opportunity to join a high-growth team, develop your craft, and earn exceptional commissions.