Account Executive, Retail

Coastal Sunbelt Produce; Laurel (MD); On-site; USD 70,000 - 95,000; Full time

Job summary

Coastal Sunbelt Produce in Laurel, MD seeks an Account Executive to manage and grow relationships with mass-market retail customers, including grocery retailers, and to develop new accounts. This onsite role requires travel to customers locally and nationwide with travel expenses covered.

You will help FreshPoint customers succeed while achieving sales and profit goals set by the company. You will handle day-to-day account management, respond to inquiries, build a customer call plan, and drive

Qualifications

• High school diploma or equivalent; valid driver’s license; insurability standards.
• Bachelor’s degree in Business, Sales, Marketing, Hospitality or Culinary Arts preferred

Responsibilities

• Account management: Day-to-day contact for customers; handle inquiries; ensure customer satisfaction.
• Increase share of wallet with existing customers by meeting with customers, evaluating trends, and recommending products.
• Manage activities initiated by FreshPoint CMU HOME team including order guides, LTOs, Red Alerts, etc.
• Sysco360 CRM: use for account management, opportunity tracking, task management, and data maintenance.
• Ongoing training: Sysco360, Tableau Reporting, Penetration Tools, etc.

Skills

Marketing principles

Product knowledge

Ordering procedures

Credit terms

End-to-end initiatives

Organizational skills

Project management

Microsoft Office

Tableau

GoFreshPoint

Interdepartmental communication

Multi-tasking

Sales experience

Customer service

Education

High school diploma or equivalent

Bachelor’s degree in Business, Sales, Marketing, Hospitality or Culinary Arts preferred

Tools

GoFreshPoint

Tableau

CRM (Sysco360)

Job description

Position Purpose

This Account Executive will manage and grow relationships with our existing mass‑market retail customers, including grocery retailers, while also developing new accounts. This is an onsite position in Laurel, MD with travel to customers locally and nationwide (travel expenses are covered). The focus is to help FreshPoint customers succeed while achieving sales and profit goals established by the company.

Primary Responsibilities

• Account Management: Day to Day contact for Customer: Customer & Order Inquiries, Manage Customers to MDA Compliance & Ensure Customer Satisfaction; Build out customer call plan and execute against company expectations
• Increase Share of Wallet with Existing Customers via: Face‑time with Customer to identify customer desires/goals, evaluate market trends and recommend products to customers; work with specialists/brokers for product ideation; share information and knowledge with customers as part of value‑added service; answer customer’s questions about products, prices, availability and product uses; provide product information and practical training to customer personnel
• Manage activities initiated by FreshPoint CMU HOME team including maintaining customer order guides, LTOs, Red Alerts, etc.
• Sysco 360: utilize the CRM tool for account management, opportunity tracking, task management, logging and maintaining key customer data: contact information, prospective customer, wins, promotions, future business reviews, etc.
• Ongoing Training: Sysco360, Tableau Reporting, Penetration Tools, etc.

Education

• High school diploma or equivalent, valid driver’s license with a driving record that meets company insurability standards. Bachelor’s degree in Business, Sales, Marketing, Hospitality or Culinary Arts preferred

Experience

• Preferred 3+ years prior foodservice sales, B2B experience, restaurant management or culinary background

Skills

• Knowledge of marketing principles, product lines, ordering procedures and credit terms
• Ability to manage end to end initiatives through challenging deadlines
• Excellent organizational and project management skills, including the ability to service multiple customers simultaneously; Able to thrive in a fast‑paced work environment
• Proficient in Microsoft Suite of applications (Word, Excel, PPT, etc.)
• Stay current on existing and new FreshPoint technologies (i.e. GoFreshPoint, e-Commerce capabilities, Tableau, 360, etc.) to ensure customers have the latest information.
• Ability to sell, ability to multi task, familiarity with customer service activities and interdepartmental and cross‑departmental communications, effectively present information, problem solver
• Preferred: Demonstrated experience with and working knowledge of FreshPoint customers and sales support best practices