Account Executive, Retail

Sysco Northeast Rdc; Laurel (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

Sysco Northeast RDC in Laurel, MD seeks an Account Executive to manage and grow relationships with mass-market retail customers including grocery retailers. It is an onsite position in Laurel, MD with travel to customers nationwide (travel expenses covered).

The focus is to help FreshPoint customers succeed while achieving sales and profit goals. Responsibilities include account management, growing wallet share, coordinating with FreshPoint CMU HOME team, and utilizing Sysco360 for CRM and data

Qualifications

• High school diploma or equivalent; valid driver's license with insurability.
• Bachelor's degree in Business, Sales, Marketing, Hospitality or Culinary Arts preferred
• 3+ years foodservice sales or B2B experience preferred

Responsibilities

• Account management: serve customer inquiries, manage orders, ensure satisfaction, and build a customer call plan.
• Grow share of wallet with existing customers through face-to-face interactions, market trends, product ideation, and training.
• Manage activities initiated by FreshPoint CMU HOME team including guides, LTOs, and Red Alerts.
• Sysco 360 CRM usage for account management, opportunity tracking, and data logging.
• Ongoing training in Sysco360, Tableau Reporting, and other tools.

Skills

Marketing principles

Product knowledge

Ordering procedures

Credit terms

End-to-end projects

Organizational skills

Project management

Microsoft Office

Tableau

FreshPoint technology

GoFreshPoint

Cross-dept comms

Education

High school diploma

Bachelor's degree preferred

Tools

Sysco360

Tableau

CRM systems

GoFreshPoint

Job description

Position Purpose

This Account Executive will manage and grow relationships with our existing mass-market retail customers, including grocery retailers, while also developing new accounts. This is an onsite position in Laurel, MD with travel to customers locally and nationwide (travel expenses are covered). The focus is to help FreshPoint customers succeed while achieving sales and profit goals established by the company.

Primary Responsibilities

• Account Management: Day to Day contact for Customer: Customer & Order Inquiries, Manage Customers to MDA Compliance & Ensure Customer Satisfaction; Build out customer call plan and execute against company expectations
• Increase Share of Wallet with Existing Customers via: Face-time with Customer to identify customer desires/goals, evaluate market trends and recommend products to customers; work with specialists/brokers for product ideation; share information and knowledge with customers as part of value-added service; answer customer’s questions about products, prices, availability and product uses; provide product information and practical training to customer personnel
• Manage activities initiated by FreshPoint CMU HOME team including maintaining customer order guides, LTOs, Red Alerts, etc.
• Sysco 360: utilize the CRM tool for account management, opportunity tracking, task management, logging and maintaining key customer data: contact information, prospective customer, wins, promotions, future business reviews, etc.
• Ongoing Training: Sysco360, Tableau Reporting, Penetration Tools, etc.

Education

• High school diploma or equivalent, valid driver’s license with a driving record that meets company insurability standards. Bachelor’s degree in Business, Sales, Marketing, Hospitality or Culinary Arts preferred

Experience

• Preferred 3+ years prior foodservice sales, B2B experience, restaurant management or culinary background

Skills

• Knowledge of marketing principles, product lines, ordering procedures and credit terms
• Ability to manage end to end initiatives through challenging deadlines
• Excellent organizational and project management skills, including the ability to service multiple customers simultaneously; Able to thrive in a fast-paced work environment
• Proficient in Microsoft Suite of applications (Word, Excel, PPT, etc.)
• Stay current on existing and new FreshPoint technologies (i.e. GoFreshPoint, e-Commerce capabilities, Tableau, 360, etc.) to ensure customers have the latest information.
• Ability to sell, ability to multi task, familiarity with customer service activities and interdepartmental and cross-departmental communications, effectively present information, problem solver
• Preferred: Demonstrated experience with and working knowledge of FreshPoint customers and sales support best practices