Account Executive

FreshPoint, Inc.; Charlotte (NC); On-site; USD 55,000 - 90,000; Full time

Job summary

FreshPoint, Inc. is seeking a results-driven Account Manager to promote products and build strong customer relationships in the Raleigh and Charlotte territory. You will manage orders, respond to inquiries, and drive sales Growth while aligning with company goals.

The role requires 3+ years in foodservice sales or B2B, strong product knowledge, and proficiency with Sysco 360, Tableau, and the Microsoft Suite. A sense of urgency and excellent organization are essential.

Qualifications

• Bachelor’s degree preferred; high school diploma required.
• 3+ years in foodservice sales or B2B experience preferred.
• Strong knowledge of marketing principles and product lines.

Responsibilities

• Serve as day-to-day point of contact for customers and inquiries.
• Manage customer relationships and drive orders, ensuring satisfaction and compliance.
• Grow share of wallet by engaging customers, identifying needs and proposing solutions.
• Utilize CRM to track opportunities, data, and follow-ups; coordinate with cross-functional teams.
• Stay current with FreshPoint technologies and product offerings to inform customers.

Skills

Account management

CRM experience

Sales proficiency

Customer service

Multitasking

Organizational skills

Education

High school diploma

Bachelor’s degree in Business or related field preferred

Tools

Sysco 360

Tableau Reporting

Microsoft Office (Word, Excel, PowerPoint)

Job description

Candidates can reside in Raleigh, NC or Charlotte, NC Territory

Position Purpose

This position is responsible for promoting the company’s products and services and for building relationships with new and manage existing accounts. The focus is to help FreshPoint customers succeed while achieving sales and profit goals established by the company

Primary Responsibilities

• Account Management: Day to Day contact for Customer: Customer & Order Inquiries, Manage Customers to MDA Compliance & Ensure Customer Satisfaction; Build out customer call plan and execute against company expectations
• Increase Share of Wallet with Existing Customers via: Face-time with Customer to identify customer desires/goals, evaluate market trends and recommend products to customers; work with specialists/brokers for product ideation; share information and knowledge with customers as part of value-added service; answer customer’s questions about products, prices, availability and product uses; provide product information and practical training to customer personnel
• Manage activities initiated by FreshPoint CMU HOME team including maintaining customer order guides, LTOs, Red Alerts, etc.
• Sysco 360: utilize the CRM tool for account management, opportunity tracking, task management, logging and maintaining key customer data: contact information, prospective customer, wins, promotions, future business reviews, etc.
• Ongoing Training: Sysco360, Tableau Reporting, Penetration Tools, etc.

Education

• High school diploma or equivalent, valid driver’s license with a driving record that meets company insurability standards. Bachelor’s degree in Business, Sales, Marketing, Hospitality or Culinary Arts preferred

Experience

• Preferred 3+ years prior foodservice sales, B2B experience, restaurant management or culinary background

Skills

• Knowledge of marketing principles, product lines, ordering procedures and credit terms
• Ability to manage end to end initiatives through challenging deadlines
• Excellent organizational and project management skills, including the ability to service multiple customers simultaneously; Able to thrive in a fast-paced work environment
• Proficient in Microsoft Suite of applications (Word, Excel, PPT, etc.)
• Stay current on existing and new FreshPoint technologies (i.e. GoFreshPoint, e-Commerce capabilities, Tableau, 360, etc.) to ensure customers have the latest information.
• Ability to sell, ability to multi task, familiarity with customer service activities and interdepartmental and cross-departmental communications, effectively present information, problem solver
• Preferred: Demonstrated experience with and working knowledge of FreshPoint customers and sales support best practices