Account Executive

FreshPoint, Inc.; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

FreshPoint, Inc. in Raleigh, NC is seeking an experienced Account Manager to promote our products and services, build lasting customer relationships, and drive account growth.

You will serve as the primary contact for assigned customers and coordinate cross-functional support to ensure success. Ideal candidates have 3+ years in foodservice sales or B2B environments, with strong communication and organizational skills, proficiency in CRM tools, and the ability to manage multiple priorities in a

Qualifications

• Experience in foodservice sales or B2B environments is preferred.
• Strong knowledge of marketing principles and product lines.
• Excellent organizational and project management abilities.

Responsibilities

• Manage daily customer contacts and inquiries; ensure satisfaction and compliance.
• Grow share of wallet by identifying customer goals and recommending products.
• Maintain customer order guides and promotional materials.
• Utilize CRM to track opportunities, tasks, and data.
• Participate in ongoing training on new tools and processes.

Skills

Account management

Customer relationship building

Sales forecasting

Multi-tasking

Communication

Education

High school diploma or equivalent

Bachelor’s degree in Business, Sales, Marketing, Hospitality or Culinary Arts preferred

Tools

Sysco 360

Tableau

Microsoft Office

Job description

Position Purpose

This position is responsible for promoting the company’s products and services and for building relationships with new and manage existing accounts. The focus is to help FreshPoint customers succeed while achieving sales and profit goals established by the company

Position Purpose

This position is responsible for promoting the company’s products and services and for building relationships with new and manage existing accounts. The focus is to help FreshPoint customers succeed while achieving sales and profit goals established by the company

Primary Responsibilities

• Account Management: Day to Day contact for Customer: Customer & Order Inquiries, Manage Customers to MDA Compliance & Ensure Customer Satisfaction; Build out customer call plan and execute against company expectations
• Increase Share of Wallet with Existing Customers via: Face-time with Customer to identify customer desires/goals, evaluate market trends and recommend products to customers; work with specialists/brokers for product ideation; share information and knowledge with customers as part of value-added service; answer customer’s questions about products, prices, availability and product uses; provide product information and practical training to customer personnel
• Manage activities initiated by FreshPoint CMU HOME team including maintaining customer order guides, LTOs, Red Alerts, etc.
• Sysco 360: utilize the CRM tool for account management, opportunity tracking, task management, logging and maintaining key customer data: contact information, prospective customer, wins, promotions, future business reviews, etc.
• Ongoing Training: Sysco360, Tableau Reporting, Penetration Tools, etc.

Education

• High school diploma or equivalent, valid driver’s license with a driving record that meets company insurability standards. Bachelor’s degree in Business, Sales, Marketing, Hospitality or Culinary Arts preferred

Experience

• Preferred 3+ years prior foodservice sales, B2B experience, restaurant management or culinary background

Skills

• Knowledge of marketing principles, product lines, ordering procedures and credit terms
• Ability to manage end to end initiatives through challenging deadlines
• Excellent organizational and project management skills, including the ability to service multiple customers simultaneously; Able to thrive in a fast-paced work environment
• Proficient in Microsoft Suite of applications (Word, Excel, PPT, etc.)
• Stay current on existing and new FreshPoint technologies (i.e. GoFreshPoint, e-Commerce capabilities, Tableau, 360, etc.) to ensure customers have the latest information.
• Ability to sell, ability to multi task, familiarity with customer service activities and interdepartmental and cross-departmental communications, effectively present information, problem solver
• Preferred: Demonstrated experience with and working knowledge of FreshPoint customers and sales support best practices