Account Executive - Residential/HOA/Commercial Growth

Modern Pest Services; North Carolina; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Occasional work from home

Job summary

Modern Pest Services is seeking an Account Manager to serve residential, HOA, and commercial clients, acting as the primary liaison to ensure outstanding service and satisfaction while driving growth.

You will manage a book of business, onboard new customers, meet monthly quotas, coordinate service and scheduling, process payments, and resolve issues with field teams. Office-based with occasional remote work.

Qualifications

• Bachelor’s or associate degree preferred; applicable experience may substitute.
• Strong organizational and communication skills.
• Proficiency with scheduling software and CRM systems.
• Ability to upsell and manage client relationships.
• Customer service mindset to ensure client satisfaction.

Responsibilities

• Build and maintain relationships with residential, HOA, and commercial clients.
• Manage a portfolio worth $900K–$1.25M and grow revenue.
• Lead new customer onboarding from technician to account management.
• Meet monthly sales quotas and upsell services.
• Resolve client concerns promptly and coordinate with internal teams.
• Stay informed on market trends to identify opportunities.
• Schedule and coordinate services; optimize technician routes.
• Process payments and manage declined cards to keep accounts current.
• Send service notifications and updates to customers.

Skills

Strong organizational skills

Excellent communication

Multitasking

Time management

Upselling skills

Customer service

Education

Bachelor’s or associate degree

Tools

Scheduling software

CRM systems

Job description

Modern Pest Services is seeking an Account Manager to serve residential, HOA, and commercial clients, acting as the primary liaison to ensure outstanding service and satisfaction while driving growth.

You will manage a book of business, onboard new customers, meet monthly quotas, coordinate service and scheduling, process payments, and resolve issues with field teams. Office-based with occasional remote work.