Account Executive - Omni Agent

CallMiner; Waltham (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

CallMiner is seeking a high-impact New Business Sales Executive to drive Omni Agent adoption within an existing customer base. You will identify, engage, and partner with customers, demonstrating how CallMiner's Omni Agent platform automates workflows and elevates customer experience through AI-driven insights.

You will lead the full automation sales cycle—from discovery to close—while building a robust pipeline and delivering tailored value narratives to senior decision makers across

Qualifications

• Deep understanding of the AI agent ecosystem, market dynamics, and buyer priorities.

Responsibilities

• Own and execute a business sales plan for existing customers across multiple industries.
• Build and manage a strong pipeline through proactive value based selling efforts, marketing campaigns, and relationship development with senior decision makers.
• Position CallMiner Omni Agent as a differentiated AI powered solution, articulating clear business value and ROI.
• Lead the full automation sales cycle—from initial discovery and qualification through to proposal, negotiation, and close.
• Stay ahead of market trends, competitive offerings, and emerging technologies within the AI agent automation space.
• Collaborate closely with marketing, product, and customer success teams to deliver compelling customized demos, proposals, and customer specific value narratives.
• Represent CallMiner at industry events, conferences, and partner engagements to elevate brand presence and generate new opportunities.
• Maintain accurate forecasting, pipeline hygiene, and CRM discipline.

Skills

Consultative selling

Executive stakeholder engagement

AI market knowledge

Job description

We are looking for a high‑impact New Business Sales Executive to drive the growth of CallMiner's Omni Agent solution into a defined existing customer base. This is a role for someone who thrives on building relationship, shaping opportunities, and closing automation-based deals in a rapidly evolving AI‑driven customer experience landscape.

You will be responsible for identifying, engaging, and partnering with existing customers by demonstrating how CallMiner's Omni Agent platform automates workflows, and elevates customer experience through advanced AI.

Primary Responsibilities

• Own and execute a business sales plan for existing customers across multiple industries
• Build and manage a strong pipeline through proactive value based selling efforts, marketing campaigns, and relationship development with senior decision makers
• Position CallMiner Omni Agent as a differentiated AI powered solution, articulating clear business value and ROI
• Lead the full automation sales cycle—from initial discovery and qualification through to proposal, negotiation, and close
• Stay ahead of market trends, competitive offerings, and emerging technologies within the AI agent automation space
• Collaborate closely with marketing, product, and customer success teams to deliver compelling customized demos, proposals, and customer specific value narratives
• Represent CallMiner at industry events, conferences, and partner engagements to elevate brand presence and generate new opportunities
• Maintain accurate forecasting, pipeline hygiene, and CRM discipline

Requirements

• Deep understanding of the AI agent ecosystem, including key competitors, market dynamics, and buyer priorities and processes
• Strong consultative selling skills with the ability to uncover pain points, build compelling business cases, and influence senior stakeholders
• Exceptional communication, presentation, and negotiation abilities
• Self-starter mindset with the drive to build something, not just maintain it
• Ability to thrive in a fast-moving, innovative environment where autonomy and initiative are essential

Benefits

Does the possibility of using artificial intelligence to improve human connection excite you? We agree!

About CallMiner

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our industry-recognized platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

CallMiner's core set of values - from maniacal customer focus and radical candor to team mentality and transparency - serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.

Our strong commitment to a positive environment continually earns us recognition as a top workplace, including Boston Globe Top Place to Work.

Benefits + Perks

At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity, and parental leave, and more.

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws.