Inside Sales Business Development Representative

Callminer; Waltham (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Callminer in Waltham, MA is seeking an Inside Sales Business Development Representative to support lead generation and follow up on opportunities. The ideal candidate will possess a Bachelor’s degree and have at least 2 years of experience in inside sales, preferably in software.

The role involves making a high volume of outbound calls and following up on leads from various sources. Callminer offers a dynamic work environment that encourages teamwork and communication.

Qualifications

• Bachelor’s degree in business, sales, marketing, or equivalent training.
• 2+ years of inside sales and/or lead-generation experience, preferably in software.
• Strong interpersonal, presentation, and persuasive communication skills.

Responsibilities

• Follow up on inbound leads from webinars, tradeshows, and the website.
• Cold-call targeted accounts and conduct web-based presentations.
• Make 70+ outbound calls daily.

Job description

Inside Sales Business Development Representative

CallMiner is a proud provider of market‑leading cloud‑based conversational analytics solutions that improve agent performance across contact channels. With over 10 years of industry leadership and more than 2 billion hours of conversations mined, we deliver effective, scalable speech‑analytics solutions to a wide range of customers.

CallMiner maintains organizational agility to adapt to market needs. We have implemented over 300 customer‑requested features and our software‑services team shares extensive product knowledge and best‑practice expertise with each customer engagement.

The multi‑channel speech‑analytics platform is agnostic to the source system, supporting integration with all major call recorders, chats, emails, and popular social‑networking sites.

We are a privately held company with offices in Waltham, MA, Fort Myers, FL, and the United Kingdom, serving clients in financial services, utilities, manufacturing, government, communications, marketing, and hospitality sectors.

Responsibilities

• Follow up on inbound leads from webinars, tradeshows, and the website.
• Cold‑call targeted accounts and conduct web‑based presentations.
• Participate in occasional tradeshows.
• Develop, with assigned directors, a prospecting and development plan.
• Create effective voicemail and email messaging.
• Articulate CallMiner’s value proposition to prospects.
• Make 70+ outbound calls daily.
• Work effectively in a fast‑paced team environment.

Technical Skills Requirements

• Experience with web applications such as Microsoft Office/Exchange, SalesForce, and LinkedIn.
• Familiarity with call‑center, speech‑recognition, or analytics technologies (a plus).

Qualifications

• Bachelor’s degree in business, sales, marketing, or equivalent training.
• 2+ years of inside sales and/or lead‑generation experience, preferably in software.
• Proven cold‑calling and warm‑calling techniques.
• Ability to triage leads and prioritize outreach.
• Strong interpersonal, presentation, and persuasive communication skills.
• Disciplined daily activity planning, goal setting, and execution.
• Self‑starter with an enthusiastic, proactive attitude.
• Ability to receive direction, coaching, and mentorship.
• Strong written and oral communication skills.
• Comfortable working in a collaborative, fast‑paced environment.

All information will be kept confidential in accordance with EEO guidelines.