Account Executive - Mid Atlantic

NiCE; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

NiCE is seeking an Account Executive to drive net-new business and revenue across a seven-state Public Safety territory, including Ohio, Pennsylvania, New York, Kentucky, and West Virginia. The role requires extensive travel (~50%) and a consultative approach to engage 911 centers and related agencies.

You will own the full sales cycle, collaborate with partners, and position NiCE’s Public Safety solutions through solution expertise and direct selling.

Qualifications

• Experience selling into Public Safety agencies or 911 centers.
• Proven track record of building pipeline and closing deals.
• Strong ability to manage multi-state territory and complex procurement.

Responsibilities

• Build and execute a strategic territory plan to drive pipeline and revenue.
• Outbound prospecting to generate first meetings and opportunities.
• Manage full sales cycle from discovery to close and procurement navigation.
• Deliver weekly activity and forecast reports.
• Achieve quarterly and annual pipeline and revenue targets.
• Develop relationships with 911 directors, IT leaders, and procurement teams.
• Understand Public Safety workflows and digital evidence processes.

Skills

Territory planning

Prospecting

Sales cycle

Forecasting

Job description

Account Executive – Public Safety / 911

Territory: Ohio, Pennsylvania, Update NY, Kentucky, West Virginia

Travel: ~50%

This role is responsible for driving net-new business, pipeline growth, and revenue within 911 Emergency Communications Centers and broader Public Safety agencies across a seven-state territory. The Account Executive will own the full sales cycle while acting as a trusted, consultative partner—positioning NiCE’s Public Safety solution portfolio through direct selling, partner collaboration, and solution expertise.

Success in this role requires balancing high-activity territory execution with deep understanding of Public Safety workflows, including 911 and Criminal Justice digital evidence processes, to win complex public-sector opportunities.

Key Responsibilities

Sales & Territory Execution

• Build and execute a strategic territory plan to drive meeting creation, pipeline growth, and revenue.
• Conduct consistent outbound prospecting and account-based outreach to generate first meetings and new opportunities.
• Manage the full sales cycle, including discovery, solution positioning, procurement navigation, and deal close.
• Deliver accurate weekly reporting on activity, pipeline creation, and forecasting.
• Achieve quarterly and annual pipeline and revenue targets.

Public Safety & Customer Engagement

• Develop strong relationships with 911 directors, supervisors, procurement teams, IT leadership, and executive stakeholders.
• Interview and engage multiple user groups within Public Safety agencies to understand operational workflows and challenges.
• Maintain and grow existing customer relationships to maximize long-term revenue