Account Executive/Customer Service Specialist

Atlas Roofing Corporation; Diboll (TX); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Life/AD&D/LTD

401k

Dependent Care Spending Accounts

Résumé du poste

Atlas Roof and Wall Insulation, a division of Atlas Roofing Corporation, seeks a Customer Service Specialist for the Diboll, TX facility. You will act as the primary liaison between customers and the company, manage accounts, and communicate pricing and lead times to ensure timely shipments.

The role requires strong telephone skills, ERP/CRM proficiency (PeopleSoft/Salesforce), and a solid understanding of customer service processes in a manufacturing setting.

Qualifications

• Four-year degree preferred or four years of customer account management experience in a manufacturing setting.
• Excellent telephone skills and serving as primary liaison between customer and company.
• Proficient use of data entry software and ERP/CRM tools like PeopleSoft and Salesforce.

Responsabilités

• Acts as a liaison between internal and external customers and advocates quality customer experience.
• Manages existing and new accounts, promotes new products, communicates pricing, responds to requests, resolves complaints, and maintains quality service.
• Handles all customer requests from placement through shipment and billing.
• Monitors backorders, reviews production and inventory reports, and informs customers about backorder status.
• Informs management of changes in lead times or production problems impacting customer service.
• Verifies price on orders to ensure billing accuracy and minimize adjustments.
• Follows up on quoted projects to help secure orders.

Connaissances

Telephone skills

ERP/CRM software

Customer service principles

Interpersonal skills

Formation

Bachelor’s degree preferred

Outils

PeopleSoft

Salesforce

Description du poste

Atlas Roof and Wall Insulation is a division of Atlas Roofing Corporation. We are seeking a Customer Service Specialist for the Diboll TX facility.

Customer Service Specialist Primary Responsibilities

• Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience.
• Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service.
• Handles all customer requests promptly managing customer orders from placement through shipment and billing.
• Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations.
• Advises management and outside sales of changes in lead time, or production problems that may impact customer service.
• Completes Special Approval Request and Buying Agreements for deviated pricing as necessary.
• Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum.
• Follows up proactively on quoted projects to assist in securing orders.

Customer Service Specialist Experience

• Customer account management experience preferably in a manufacturing environment

Customer Service Specialist Knowledge, Skills & Abilities

• Excellent telephone skills (primary liaison between customer and company)
• Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers

Customer Service Specialist Education, Licenses & Certifications

• A four (4) year college degree preferred, or a minimum of four (4) years’ experience in customer account management preferably in a manufacturing environment

Total Compensation

• Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Medical & Dependent Care Spending Accounts.

Atlas Roofing Corporation is an Equal Employment Opportunity Employer.