Account Executive - AI Contracting Growth & Expansion

ironcladhq; New York (NY); Hybrid; USD 144,000 - 200,000; Full time

Benefits offered by this job

Health coverage (US)

Parental leave

401(k) with employer match

Wellbeing stipend

Mental health support

Pre-tax commuter benefits

Team events

Job summary

Ironclad is seeking a Customer Account Executive to help support our rapid scale as a leading AI contracting platform. This hybrid role is based out of our New York office or Chicago hub, with in-office Tuesdays and Thursdays in NYC.

You will drive expansion and retention by identifying customer needs and positioning solutions to maximize value. You'll own the full sales cycle from discovery to close, collaborating with Customer Success, Implementation, Support and Product teams to ensure

Qualifications

• Minimum 2–5 years of new business sales or account management experience in B2B SaaS.
• Sourced and sold deals in the $25k–$250k ARR range and ran full sales cycle.
• Comfort with sales tools and surface upsell/cross-sell opportunities within your book.
• Excellent communication and persistent follow-through with customers.
• Collaborates with Customer Success, Implementation, Support and Product teams.
• Self-sufficient with a strong internal sense of urgency and negotiation experience.

Responsibilities

• Manage a book of business to drive expansion and retention by identifying customer needs and growth opportunities.
• Execute a consistent and strategic sales process across the full customer lifecycle—discovery, value articulation, negotiation, close.
• Collaborate cross-functionally with Customer Success, Implementation, Support and Product teams to ensure seamless execution and lasting partnerships.
• Maintain accurate forecasting and pipeline hygiene in sales tools and report progress toward targets.
• Deepen product knowledge and stay current on Ironclad’s capabilities to meet customer outcomes.

Skills

Excellent communication

Self-motivated urgency

Commercial negotiation

Cross-functional collaboration

Persistence and follow-through

Team-oriented

Tools

Salesforce CRM

Forecasting tools

Job description

Ironclad is seeking a Customer Account Executive to help support our rapid scale as a leading AI contracting platform. This hybrid role is based out of our New York office or Chicago hub, with in-office Tuesdays and Thursdays in NYC.

You will drive expansion and retention by identifying customer needs and positioning solutions to maximize value. You'll own the full sales cycle from discovery to close, collaborating with Customer Success, Implementation, Support and Product teams to ensure