Customer Account Executive

Ironclad; Chicago (IL); Hybrid; USD 144,000 - 200,000; Full time

Benefits offered by this job

Health coverage for employee

Dental & Vision

401(k) with match

Paid time off

Hybrid work

Job summary

Ironclad is hiring a Customer Account Executive to drive growth, manage a key book of business, and close strategic deals in a fast‑growing SaaS environment. The role blends hunter and farmer responsibilities with collaboration across Customer Success, Implementation, Support and Product teams.

You will own the full sales cycle from discovery through close, negotiate terms, and identify upsell opportunities while maintaining a strong focus on customer value and long-term relationships.

Qualifications

• 2–5 years in new business sales or account management, preferably in B2B SaaS.
• Experience selling deals in the $25k–$250k ARR range and managing full sales cycles.
• Strong communication and follow-through with customers.
• Ability to collaborate with Customer Success, Implementation, Support and Product teams.

Responsibilities

• Manage a book of business to drive expansion and retention by identifying customer needs and growth opportunities.
• Execute a consistent sales process across discovery, value articulation, negotiation and close.
• Collaborate with cross-functional teams to ensure seamless execution and long-term partnership success.
• Maintain accurate forecasting and pipeline hygiene in sales tools and report progress toward targets.
• Continuously sharpen sales skills and deepen product knowledge to articulate value.

Skills

New business sales

Account management

B2B SaaS

Sales cycle

Communication

Cross-functional collaboration

Job description

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn.

This is a hybrid role based out of our New York office or our Chicago hub. In New York, attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events.

Interested in being a key sales team hire at a category-defining company, backed by some of the best investors in Silicon Valley? Ironclad is looking for a Customer Account Executive to help support our rapid scale and make an impact on our revenue goals.

Responsibilities:

• Manage a book of business to drive expansion and retention by proactively identifying customer needs, uncovering growth opportunities, and positioning solutions to maximize customer value.
• Execute a consistent and strategic sales process across the full customer lifecycle, including discovery, value articulation, negotiation, and close.
• Collaborate cross-functionally with Customer Success, Implementation, Support and Product teams to ensure seamless execution, customer satisfaction, and long-term partnership success.
• Maintain accurate forecasting and pipeline hygiene in sales tools, and regularly report on progress toward individual and team targets.
• Continuously sharpen your sales skills and deepen your product knowledge by staying current on Ironclad’s capabilities and developing a strong understanding of the outcomes our customers are striving to achieve.

Key Skills and Requirements:

• At least 2-5 years of new business sales or account management experience, ideally in B2B SaaS.
• You’ve sourced and sold deals in the $25k-$250k ARR range and have experience running a full sales cycle on your own.
• Comfort with basic sales tools and ability to utilize internal systems to surface upsell and cross sell opportunities within your book of business.
• Excellent communication skills, and persistent follow through on commitments to our customers.
• Works well with other teams and wants to own projects outside of just closing deals.
• Self-sufficient with a strong internal sense of urgency.
• Comfortable with commercial negotiation and willingness to iterate selling style as needed.

OTE Range: $144,000 - $200,000

The OTE range represents the minimum and maximum of the OTE range for this position based at our San Francisco headquarters. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

US Full-Time Employee Benefits at Ironclad:

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
• Market-leading leave policies, including gender-neutral parental leave and compassionate leave
• Family forming support through Maven for you and your partner
• Paid time off - take the time you need, when you need it
• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
• Mental health support through Modern Health, including therapy, coaching, and digital tools
• Pre-tax commuter benefits (US Employees)
• 401(k) plan with Fidelity with employer match (US Employees)
• Regular team events to connect, recharge, and have fun
• And most importantly: the opportunity to help build the company you want to work at
• UK Employee-specific benefits are included on our UK job postings

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Compensation Range: $144K - $200K