Account Executive / Account Manager

Jobgether; United States; À distance; USD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Fully remote (Latin America)

International Go-to-Market team

Ongoing training and development

Cross-functional collaboration

Occasional travel to New York

Résumé du poste

Jobgether is seeking a results-oriented Account Manager/Customer Success professional to work with a Latin America-based team. The role focuses on understanding client goals, driving engagement, and expanding platform adoption across a wide range of customers in the investment and M&A ecosystem.

You will manage day-to-day activities, conduct proactive outreach, and collaborate with cross-functional teams while adhering to Eastern Time business hours and occasional trips to New York.

Qualifications

• Up to 10 years of professional experience.
• At least 2 years in a quota-carrying B2B Sales, Account Management, or Customer Success role.
• Advanced written and spoken English proficiency.
• Strong track record of performance, achievement, and continuous development.
• Excellent organization, responsiveness, and attention to detail.
• Strong communication and relationship-building skills, with the ability to engage customers by phone and email.
• Tech-savvy, adaptable, and comfortable learning new products, tools, and processes.
• Positive, professional attitude, ownership mindset.
• Nice to have: Investment banking/PE/financial services experience, especially for NA market.
• Based in Latin America with reliable internet and access to a suitable computer.

Responsabilités

• Understand each member's goals and GTM strategy to maximize platform value.
• Drive engagement KPIs through proactive outreach by phone and email.
• Manage day-to-day account activities for acquisition and relationship development.
• Proactively increase platform adoption and retention.
• Complete at least 20 connected calls per week.
• Respond to inbound inquiries via email and phone promptly.
• Launch email campaigns to boost engagement and usage.
• Reach out when activity declines or more info is needed.
• Share customer feedback with internal teams.
• Handle Salesforce administration tasks, including contracts and CRM data integrity.
• Provide positive, trust-building support at every touchpoint.
• Participate in cross-functional projects and internal meetings.

Connaissances

Quota-carrying B2B sales

Account management

Customer success

Advanced English

Communication

Relationship building

Proactive outreach

Tech-savvy

Outils

Salesforce

Description du poste

Accountabilities:

• - Understand each member's investment goals and go-to-market strategy to help them maximize the value they receive from the platform.
• - Drive engagement KPIs through proactive communication with prospects and existing customers by phone and email.
• - Manage day-to-day account activities, supporting both customer acquisition and ongoing relationship development.
• - Conduct proactive outreach to increase platform adoption, engagement, and customer retention.
• - Complete at least 20 connected calls per week.
• - Respond promptly and professionally to inbound customer inquiries through email and phone.
• - Launch email campaigns to encourage customer engagement and platform usage.
• - Reach out to members whose platform activity has declined or when additional information is required.
• - Share customer feedback and product improvement suggestions with internal teams.
• - Manage Salesforce administration tasks, including contract processing and verification, while keeping CRM records accurate and up to date.
• - Handle customer support requests and ensure positive, trust-building interactions at every touchpoint.
• - Participate in regular internal meetings and contribute to cross-functional projects and initiatives.

Requirements:

• - Up to 10 years of professional experience.
• - At least 2 years of proven experience in a quota-carrying B2B Sales, Account Management, or Customer Success role.
• - Advanced written and spoken English proficiency.
• - Strong track record of professional performance, achievement, and continuous development.
• - Excellent organization, responsiveness, and attention to detail.
• - Strong communication and relationship-building skills, with the ability to engage customers confidently by phone and email.
• - Tech-savvy, adaptable, and comfortable learning new products, tools, and processes.
• - Positive, professional attitude, strong work ethic, and a sense of ownership.
• - Nice to have: Experience in investment banking, private equity, financial services, or related industries, particularly serving the North American market.
• - Additional requirements: Must be based in Latin America, have a reliable high-speed internet connection, and have access to a suitable computer.
• - Ability to work during Eastern Time (ET / New York) business hours.
• - Willingness to travel to New York approximately 3–4 times per year for company-wide meetings and team events.
• - Applicants must submit their CV in English. A short video presentation of professional experience is optional but encouraged and may receive priority during consideration.

Benefits:

• - Fully remote working arrangement for candidates based in Latin America.
• - Opportunity to work with an international Go-to-Market team and customers across the investment and M&A ecosystem.
• - Ongoing training, coaching, and professional development.
• - Exposure to sales, account management, and customer success activities in a technology-driven environment.
• - Opportunities to contribute customer insights and collaborate on cross-functional initiatives.
• - Occasional travel to New York, approximately 3–4 times per year, for team meetings and events.