Account Executive

BBJ La Tavola; Seattle (WA); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

BBJ La Tavola is seeking a results-driven showroom sales professional in Seattle to manage client appointments, greet visitors, and deliver exceptional service. You will drive revenue by conducting client meetings, understanding needs, and guiding design solutions with timely follow-ups.

Ideal candidates have 3-5 years of sales/account management experience, strong communication and presentation skills, and are comfortable traveling to meet clients every 6-8 weeks.

Qualifications

• 3-5 years of sales experience.
• Proven track record at account management and achieving sales metrics year over year.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels.

Responsabilités

• Schedule showroom appointments from inquiries, calls and referrals within 24 hours.
• Greet clients in showroom in a courteous and timely manner.
• Provide luxury client experience with personalized service and follow-up.
• Conduct discovery with clients requesting appointments and meetings, document notes in Outlook and Acumatica.
• Grow sales revenue for assigned client book through meetings, design assistance, and follow-ups.

Connaissances

Sales experience

Account management

Communication skills

Time management

Negotiation

Presentation skills

Formation

Bachelor's degree or equivalent

Outils

Outlook

Acumatica

Description du poste

COMPANY

At BBJ La Tavola, we are invested in helping you develop your career. There are countless ways for our team members to learn and grow, including internal mobility. Our company culture builds connections, careers, and employee opportunities by creating a workplace that values diversity, teamwork, and transparency. BBJ La Tavola helps create unforgettable experiences for our partners every day.

Industry leaders since 1983, BBJ La Tavola is the largest specialty linen rental company in the nation. Prominent operating facilities in Napa, CA and Chicago, IL, we have sales teams, event designers, and showrooms in most major cities across the United States.

Earning a reputation of prominence, we offer the very best in breadth of product, quality, and service. Ensuring our clients experience unprecedented opportunities in innovation, inspiration, and collaboration. Our unparalleled repertoire of services spans from specialty linen, linen accessories, chargers, spandex, chair décor, and set & strike production.

We take great pride in our passion for design and trends, our pursuit of fresh ideas, and our partnerships with those who share our central values of innovation, inspiration, and collaboration. It’s our privilege to help celebrate life’s momentous occasions. Whether a private dinner for two or a gala for thousands, we value each opportunity to bring beauty and joy to every experience touched by BBJ La Tavola.

RESPONSIBILITIES

• Responsible for scheduling incoming showroom appointments from online inquiries, customer service calls and referrals in timely manner (within 24 hours)
• Responsible for greeting clients who come to the showroom in a courteous and timely manner. This includes scheduled and non-scheduled appointments
• Utilize showroom calendar to schedule client appointments during available times to provide luxury experience for clients with individualized service
• Responsible for delivering the highest quality of service to existing and new clients by understanding their needs, active listening, engagement and follow up
• Conduct discovery with clients requesting showroom appointments and phone meetings. Include client notes on showroom appointment invitations (Outlook) and Acumatica
• Responsible for maintaining and growing sales revenue for assigned book of clients through client meetings, design assistance and follow up on sales process
• Responsible for maintaining professional demeanor to include proper dress code at all times
• Accountable for KPI requirements on daily, weekly and monthly basis, specific to client meetings and revenue goals. Must perform 10 client meetings weekly, 40 client meetings monthly and 120 meetings quarterly to achieve assigned revenue goals
• Maintain and expand client database with 4 prospect meetings per week, 16 meetings per month
• Responsible for proper maintenance of showroom to include tidiness, cleanliness and organization
• Adherence to professional standards of communication, both verbal and written, with internal and external parties
• Adherence to office hours of Monday through Friday, 8:00AM-5:00PM with one hour lunch break. Any exceptions to this schedule to be requested and approved by Director
• Responsible for fostering a team environment in the showroom, focused on professional behavior when communicating with colleagues and Director
• Ability to solve issues in a professional, positive manner
• Team player with focus on assisting colleagues where needed with client requests
• Responsible for partnering with assigned Customer Service partner to ensure prompt communication and follow up
• Responsible for follow up on swatch requests and quotes in timely manner

REQUIREMENTS

• 3-5 years of sales experience
• Proven track record at account management and achieving sales metrics year over year
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Bachelor's Degree in appropriate field of study or equivalent work experience
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem-solving skills
• Excellent time and project management skills
• Keen attention to detail and adherence to deadlines
• Available to travel to see clients every 6-8 weeks