Account Executive

Bbjlatavola; Napa (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

BBJ La Tavola, the nation’s largest specialty linen rental company with roots dating to 1983, seeks an Account Executive to expand our client base and strengthen relationships in Napa, CA. You will represent our brand in a positive, professional manner while driving showroom sales and delivering exceptional service.

In this role, you will schedule appointments, greet clients, and provide luxury, individualized service.

Qualifications

• 3-5 years of sales experience
• Proven track record at account management and achieving sales metrics year over year
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels
• Experience in delivering client-focused solutions based on customer needs

Responsibilities

• Schedule showroom appointments from online inquiries, customer service calls and referrals within 24 hours
• Greet clients in showroom courteously and ensure timely service for scheduled and walk-in appointments
• Use showroom calendar to schedule client appointments for a luxury experience with individualized service
• Deliver high quality of service by understanding client needs, listening, engaging and following up
• Maintain and grow sales revenue for assigned book of clients through meetings, design assistance and follow up
• Maintain professional demeanor and dress code at all times
• Achieve KPI targets with 10 client meetings weekly, 40 monthly and 120 quarterly
• Expand client database with prospect meetings weekly
• Keep showroom tidy, clean, and organized
• Collaborate with Customer Service partner for prompt communication
• Handle swatch requests and quotes in timely manner

Skills

Sales experience

Account management

Communication skills

Negotiation

Education

Bachelor’s Degree or equivalent

Job description

Industry leaders since 1983, BBJ La Tavola is the largest specialty linen rental company in the nation. Prominent operating facilities in Napa, CA and Chicago, IL, we have sales teams, event designers, and showrooms in most major cities across the United States.

Earning a reputation of prominence, we offer the very best in breadth of product, quality, and service. Ensuring our clients experience unprecedented opportunities in innovation, inspiration, and collaboration. Our unparalleled repertoire of services spans from specialty linen, linen accessories, chargers, spandex, chair décor, and set & strike production.

We take great pride in our passion for design and trends, our pursuit of fresh ideas, and our partnerships with those who share our central values of innovation, inspiration, and collaboration. It's our privilege to help celebrate life's momentous occasions. Whether a private dinner for two or a gala for thousands, we value each opportunity to bring beauty and joy to every experience touched by BBJ La Tavola.

SUMMARY

The Account Executive drives our company to find new customers, retain current customers, and develop innovative solutions for bettering our product and service. You will play a crucial role in establishing relationships and marketing our company’s brand in a way that is positive, honest, and professional. The work you do on the phone is directly linked to successful outcomes resulting from customer retention and word-of-mouth sales. You would be a great fit for our team if you like to combine superior listening and communication skills with an outgoing personality to build instant rapport and further our business initiative.

RESPONSIBILITIES

• Responsible for scheduling incoming showroom appointments from online inquiries, customer service calls and referrals in timely manner (within 24 hours)


• Responsible for greeting clients who come to the showroom in a courteous and timely manner. This includes scheduled and non-scheduled appointments


• Utilize showroom calendar to schedule client appointments during available times to provide luxury experience for clients with individualized service


• Responsible for delivering the highest quality of service to existing and new clients by understanding their needs, active listening, engagement and follow up


• Conduct discovery with clients requesting showroom appointments and phone meetings. Include client notes on showroom appointment invitations (Outlook) and Acumatica


• Responsible for maintaining and growing sales revenue for assigned book of clients through client meetings, design assistance and follow up on sales process


• Responsible for maintaining professional demeanor to include proper dress code at all times


• Accountable for KPI requirements on daily, weekly and monthly basis, specific to client meetings and revenue goals. Must perform 10 client meetings weekly, 40 client meetings monthly and 120 meetings quarterly to achieve assigned revenue goals


• Maintain and expand client database with 4 prospect meetings per week, 16 meetings per month


• Responsible for proper maintenance of showroom to include tidiness, cleanliness and organization


• Adherence to professional standards of communication, both verbal and written, with internal and external parties


• Adherence to office hours of Monday through Friday, 8:30AM-5:30PM with one hour lunch break. Any exceptions to this schedule to be requested and approved by Director


• Responsible for fostering a team environment in the showroom, focused on professional behavior when communicating with colleagues and Director


• Ability to solve issues in a professional, positive manner


• Team player with focus on assisting colleagues where needed with client requests


• Responsible for partnering with assigned Customer Service partner to ensure prompt communication and follow up


• Responsible for follow up on swatch requests and quotes in timely manner

REQUIREMENTS

• 3-5 years of sales experience


• Proven track record at account management and achieving sales metrics year over year


• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level


• Experience in delivering client-focused solutions based on customer needs


• Proven ability to manage multiple projects at a time while paying strict attention to detail


• Excellent listening, negotiation and presentation skills


• Excellent verbal and written communications skills


• Bachelor’s Degree in appropriate field of study or equivalent work experience


• Self-motivated and able to thrive in a results-driven environment


• Natural relationship builder with integrity, reliability and maturity


• Ability to prioritize among competing tasks


• Critical thinking and problem-solving skills


• Excellent time and project management skills


• Keen attention to detail and adherence to deadlines


• Available to travel to see clients every 6-8 weeks