Key Account Manager II

ICAT LOGISTICS INC; Elkridge (MD); Hybrid; USD 55,000 - 85,000; Full time

Job summary

ICAT LOGISTICS INC in the United States is seeking an experienced logistics operations and sales support professional to help align operations with client needs. The role involves SME guidance, handling client inquiries, and supporting pricing and quote activities.

The ideal candidate has a bachelor’s degree and 4+ years in logistics/account management, with strong MS Office skills and excellent communication.

Qualifications

• Bachelor’s degree or equivalent required.
• 4+ years in logistics and/or freight forwarding operations and account management.
• 2+ years of freight quoting, pricing.
• Proficient with MS Office and able to prioritize tasks under deadlines.
• Strong analytical and problem-solving skills in logistics environments.
• Excellent communication and multi-tasking abilities.

Responsibilities

• Serve as SME to support end-to-end client needs.
• Oversee client inquiries via phone, email, or other channels; ensure timely responses.
• Handle exception escalations and delegate non-sales inquiries as needed.
• Collaborate across departments to generate metrics and reports for key accounts.
• Assist in delivering transportation and warehouse solutions with operations.
• Prepare quotes, RFPs, RFQs, and client presentations and follow up on opportunities.
• Support SOP development and drive process improvements to boost profitability.
• Assist shipment origination or warehouse fulfillment as needed.

Skills

Client services

Account management

MS Office

Time management

Communication

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

To facilitate the interaction between operations and sales to ensure client needs are met 100% of the time. To provide client services and sales support for identified accounts or specific salesperson, as assigned. Create and support the development of new business opportunities from those same clients. Always exceed our customers’ expectations.

Essential Duties and Responsibilities

• As the Subject matter expert (SME) have advanced knowledge to support end to end client needs
• Oversee client inquiries via phone, email or other means. Tracking acknowledgement and response quality to key clients
• Exception handling and internal escalations as needed
• Respond to or delegating non-sales client inquiries (outside of general tracking, quotes).
• Identify resource efficiencies (i.e., client email groups/distribution groups and compiling relevant marketing assets for BD efforts)
• Track key account news (i.e., alerts) to identify engagement and/or growth opportunities
• Work across departments to generate metrics and reports for key accounts as needed
• Identify potential opportunities and work with the sales team
• Provide support to sales team and/or Account Management team as needed.

Pricing & Operations Support

• Collaborate and handle, with the Operation team, to deliver transportation and/or warehouse solutions to our clients
• Assist in preparing RFPs, RFQs, RFIs, and client presentations
• Prepare and follow up on quotes for key clients to secure the opportunity
• Conduct project-based tasks such as research and data assembly through interdepartmental collaboration
• Support the development of SOPs for key clients
• Recommend and implement process improvements to drive profitability and efficiency
• Assist in shipment origination or warehouse fulfillment, as needed
• Continually look to implement better processes, procedures and/or automation
• Other duties as assigned

Requirements

Qualifications & Skill Requirements

• Bachelor’s degree or equivalent required
• 4+ years' experience in logistics and/or freight forwarding operations and account management, Or equivalent education and experience
• 2+ years of freight quoting, pricing
• Intermediate skills with Microsoft Office products
• Ability to plan and effectively set priorities for implementation
• Proven analytic and problem-solving skills in a time-sensitive, logistics environment
• Excels at meeting deadlines and demonstrates superior time management skills
• Natural ability to multi-task in a fast-paced work setting with a strong attention to detail
• Superior communication skills and an ability to motivate people with an emphasis on listening skills
• Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
• Demonstrates ability to work in a client-centric setting
• Ability to be flexible as priorities shift
• Consistent in follow-up and follow-through