Account Executive

ClarkDietrich; McDonough (GA); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a driven Account Executive to join their team in McDonough, GA. This role focuses on coordinating the order process, maintaining customer relationships, and ensuring accurate pricing and product information. The ideal candidate will thrive in a team-oriented environment and possess strong communication and organizational skills. With a commitment to community involvement and a work-life balance, this opportunity offers a competitive benefits package including health insurance, a 401(k) plan, and tuition reimbursement. If you're passionate about customer service and eager to grow in your career, this position is perfect for you.

Benefits

Full benefits package (Medical, Dental, Vision)

401(k) with company match

Monthly Incentive

Paid Time Off

Tuition Reimbursement

Professional Certification Reimbursement

Community Service Day

Qualifications

• Strong communication and customer service skills are essential.
• Detail-oriented and able to work in a team environment.
• Proficient in Microsoft Office and CRM software.

Responsibilities

• Coordinate the entire order process from purchase to shipment.
• Build and maintain customer relationships and manage order cycles.
• Engage with sales managers to meet company metrics.

Skills

Strong communication skills

Customer service skills

Organizational skills

Detail oriented

Microsoft Office skills

Teamwork

Continuous improvement mindset

Problem-solving ability

Strong work ethic

Education

Bachelor's degree

Tools

CRM software

Microsoft Office

Job description

Are you interested in working for a company that fosters growth opportunities, community involvement and a team oriented atmosphere? ClarkDietrich fosters a work-life balance and offers competitive compensation and benefits. Join a team that is STRONGER THAN STEEL, by applying to become an Account Executive at our McDonough, GA location.

The Account Executive coordinates the entire order process from point of purchase through shipment. Works closely with customer base, territory manager and sales manager in communicating lead times, quotes and market information. Responsible for specific geographic area and customer base within that area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works with the sales manager to meet or exceed company metrics.
  
  
  
  • Total Margin dollars
  
  
  • Total volume by major product category and region
  
  
  • Daily CWT by product group
  
  
  • Average stop weight and average truck weight
  
  
  • Total returns and allowances
  
  
  • Prospecting -- Dormant Accounts, New Locations
  
  
  • CRM engagement
  
  
  
  

• Customer Contact for Order Management
  
  
  
  • Builds and maintains customer relationships
  
  
  • Organizes and Manages production cycle -- Order entry to shipment
  
  
  • Maintains pricing and product accuracy through order process
  
  
  • Communicates with all facets of the team: Territory Managers, Sales Manager, Operations, Traffic, and Credit
  
  
  • Works with Traffic Department for all logistics of customer shipments including routing, stops, etc...
  
  
  • Main contact for all customer inquiries during order process
  
  
  
  

• Customer Contact for Quote Management
  
  
  
  • Enters quotes for customers: Price Agreement / Quote
  
  
  • Communicates with Territory Managers and Sales Manager on Quote Management
  
  
  • Tracks and provides follow-up on quotes and price agreements
  
  
  
  

• Customer Interaction
  
  
  
  • Create call rotation for customer base
  
  
  • Daily and weekly communication with Territory Manager and Sales Manager
  
  
  • Log key situations and conversations in CRM Program
  
  
  
  

• Other Responsibilities
  
  
  
  • Daily Shipping Meetings
  
  
  • Attend sales meetings and presentations
  
  
  • Provide account coverage when necessary
  
  
  • Learn Clark Dietrich products and services through provided training and individual research
  
  
  • Provide data and participate in Account Reviews for assigned markets
  
  
  • Maintain and update Customer Contact information
  
  
  • Achieve goals and objectives set forth by Sales Manager
  
  
  • Resolve sales adjustments (credits) coordinate returns / pick-ups, log necessary incidents utilizing CRM system
  
  
  • Limited travel to assigned territory
  
  
  
  

QUALIFICATIONS

• Strong communication, customer service, and organizational skills


• Detail orientated


• Able to work in a team environment


• Excellent Microsoft Office Skills


• Strong interest in continuous improvement


• Ability to work with offsite locations to resolve problems


• Strong work ethic

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree preferred


• The military equivalent will be recognized in lieu of education and/or experience.

REASONING ABILITY

• Ability to analyze complex issues.

CLARKDIETRICH BENEFITS INCLUDE

• Full benefits package (Medical, Dental, Vision, Flexible Spending Accounts and Life Insurance)


• 401(k) with company match


• Monthly Incentive


• Paid Time Off


• Tuition Reimbursement


• Professional Certification Reimbursement Program


• Community Service Day