Account Director, Retail & Experiential

Coroflot; New York, Northern (NY, KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Mythology in New York City seeks a senior lead to drive retail and experiential projects from concept through construction. You will connect clients with our creative teams and with fabricators, GCs, and AORs on site, ensuring schedules, budgets, and scopes stay aligned.

You will own client relationships, manage SOWs and build-out timelines, and mentor the team to maintain high standards of client service and craft. This role requires strong communication and deep fabrication knowledge.

Qualifications

• Deep understanding of how physical projects get built including budgets, SOWs, and schedules.
• Experience leading retail and experiential accounts from concept through install.

Responsibilities

• Own client relationships and be the senior day-to-day contact for retail/experiential accounts.
• Author and manage SOWs, drive build-out schedules from design development through install and punch list.
• Steer vendors, fabricators, GCs, and client AORs to deliver aligned work.
• Mentor internal teams and set standards for client-facing delivery.

Skills

Client leadership

Account management

Budgeting

Scheduling

Vendor coordination

Tools

SOW management

Build-out scheduling

Fabrication knowledge

Job description

THE ROLE:

You'll lead our retail and experiential accounts end to end — from concept through construction from our New York City agency. You're the connective tissue between clients, our creative teams, and the partners who build the work: fabricators, GCs, millworkers, and client AORs. A deep working command of build-out schedules, SOWs, and budgets is imperative — you'll own all three, and clients and teams alike will trust you because of it.

WHAT YOU'LL DO:

• Own client relationships. Be the senior day-to-day contact for retail and experiential accounts — building trust with client stakeholders, anticipating needs, navigating hard conversations, and turning good projects into long-term partnerships.
• Own scopes, schedules, and budgets. Author and manage SOWs, drive build-out schedules from design development through install and punch list, and keep budgets honest — flagging risk early and protecting both the client's budget and the work.
• Run the build. Steer vendors, fabricators, GCs, and client AORs — sourcing the right partners, negotiating well, and orchestrating them as one team so what opens matches what we designed.
• Lead and mentor. Work closely with the internal creative team, setting the standard for how Mythology shows up in the room and on the job site.

WHO YOU ARE:

• Someone people genuinely enjoy working with — generous, collaborative, low-ego, and the kind of person who makes both the work and the team around them better.
• Deeply fluent in how physical projects get built; SOWs, build-out schedules, budgets, drawing sets, and the realities of fabrication and construction.
• You might come from architecture, interior design, design/construction project management, or the account side of an experiential or retail design studio — the path matters less than the skills.
• An experienced client lead — we care more about your judgment, taste, and track record than a specific number of years.
• A clear, confident communicator who can present to a CMO, wrangle a fabricator, and walk a job site in the same afternoon.
• Genuinely excited by creative work and protective of it; you know great client service is what makes brave work possible.

DETAILS:

Based in our New York studio at 324 Lafayette Street.