Account Director, Patient Services & Access

Envision Pharma Group; Northern (KY); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive base salary

Total compensation package

Opportunities for growth

Job summary

Envision Pharma Group seeks an Account Director, Patient Support Services to provide strategic and operational leadership across patient services workstreams for pharmaceutical clients. You will plan, implement, and oversee processes that optimize flow, experience, and outcomes while collaborating with leaders across business units and external partners.

You will bring deep patient services expertise and proven leadership in managing client relationships, with strong communication, analytical,

Qualifications

• Bachelor's degree from an accredited four-year college or university.
• 7+ years' total commercial pharmaceutical related experience with a minimum of 3 years' experience in HUB/patient services management.
• Excellent written and verbal communication skills, with the ability to convey complex concepts to diverse audiences.
• Strong analytical and critical thinking abilities with a keen eye for detail and a strategic mindset.
• Ability to build and maintain relationships with stakeholders including HUB/patient services vendors and manufacturers.
• Experience with launching products across multiple disease states is a plus.
• Must manage several projects concurrently with professionalism and handle multiple priorities.

Responsibilities

• Develop and maintain strong client relationships, research and resolve issues, escalating as needed.
• Lead client meetings, create agendas, take minutes and prepare other communications.
• Lead team meetings and stretch projects to support the Patient Services Team.
• Communicate with internal subject matter experts, including Compendia strategy, distribution strategy, licensing and e-prescribing.
• Draft, complete and submit required forms and contracts, including statements of work.
• Develop customer presentations and communicate to diverse audiences in writing and verbally.
• Assist in development of patient support pre-commercialization services and model development strategy.
• Develop account visit plans; manage patient services daily operations and provide troubleshooting.
• Perform benchmarking and patient focus groups/ad boards to determine patient services design.
• Research and develop RFPs for clients to select third party vendors.
• Provide implementation support to build internal or external patient support HUBs.
• Provide implementation oversight to ensure project meetings are well-planned.

Skills

Client relationships

Communication skills

Analytical skills

Interpersonal skills

Project management

Excel

PowerPoint

Education

Bachelor's degree

Tools

Excel

PowerPoint

Job description

Envision Pharma Group seeks an Account Director, Patient Support Services to provide strategic and operational leadership across patient services workstreams for pharmaceutical clients. You will plan, implement, and oversee processes that optimize flow, experience, and outcomes while collaborating with leaders across business units and external partners.

You will bring deep patient services expertise and proven leadership in managing client relationships, with strong communication, analytical,