Account Director, Growth & Adobe Solutions

MERGE; Kansas City (MO); Hybrid; USD 88,000 - 106,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K + Paid Time Off

Life & Disability Insurance

Job summary

MERGE is seeking an Account Director, Scale to lead senior client relationships and drive revenue growth within our Adobe services footprint. You will blend strategic leadership with hands-on execution, mobilizing cross-functional teams to deliver high-impact, multi-service engagements for a book of business.

You will own account strategy, pursue upsell and cross-sell opportunities, and collaborate with Industry, Solutions, Partner, and Operations teams to craft compelling proposals.

Qualifications

• 7+ years in account management, client services, or business development within a digital agency, systems integrator, or professional services environment.
• Proven ability to upsell and cross-sell multi-service engagements within existing accounts (creative, brand, or tech).
• Strong track record leading SOW and proposal development from scoping to pricing.
• Ability to build and nurture senior-level client relationships, including C-suite and VP-level stakeholders.
• Collaborates effectively with cross-functional teams—SMEs, Solutions, Partner, and Operations.
• Excellent business acumen and written/verbal communication for impactful presentations and pitches.
• Independent, yet collaborative and humble team player in fast-paced settings.

Responsibilities

• Drive revenue growth and expand account opportunities within your book of business, focusing on Adobe-related tech services and broader multi-service engagements.
• Coordinate Industry, Solutions, Partner, and Operations teams to develop compelling client proposals.
• Lead drafting and refinement of SOWs and proposals with SMEs and PM for accurate scoping, pricing, and value narratives.
• Shape annual account strategy and planning with upselling and cross-selling milestones.
• Expand MERGE's creative and brand footprint within existing accounts toward potential AOR opportunities.
• Maintain senior-level client relationships and provide proactive, strategic guidance.
• Align with Adobe partner ecosystem and identify co-sell opportunities.
• Track and report account-level pipeline, bookings, and revenue progress with clarity.
• Adapt quickly to changing client needs and market shifts while remaining collaborative.

Skills

Account management

Revenue growth

Cross-selling

SOW development

Relationship building

Cross-functional leadership

Communication

Agile collaboration

Job description

MERGE is seeking an Account Director, Scale to lead senior client relationships and drive revenue growth within our Adobe services footprint. You will blend strategic leadership with hands-on execution, mobilizing cross-functional teams to deliver high-impact, multi-service engagements for a book of business.

You will own account strategy, pursue upsell and cross-sell opportunities, and collaborate with Industry, Solutions, Partner, and Operations teams to craft compelling proposals.