Account Director

Jobtailor; Denver (CO); On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor in Denver seeks an experienced leader to own the financial performance and growth of a franchise-focused client portfolio. You will guide executive relationships across corporate and franchise networks, translating corporate plans into franchise-wide actions.

The role emphasizes P&L accountability, revenue retention and expansion, and collaboration with marketing technology teams to deliver measurable outcomes.

Qualifications

• Seven to twelve years in digital marketing, client leadership or agency account management.
• Understands client business plans, unit economics and franchise models to diagnose root causes.
• Able to manage a portfolio P&L and two separate growth numbers, not just relationships.

Responsibilities

• Own the business, financial performance and growth of a client portfolio.
• Lead commercial relationships with client marketing leadership and franchise teams.
• Provide executive client leadership across corporate, franchisor, field and franchisees.
• Resolve disconnects between corporate expectations and franchisee realities.
• Drive enterprise expansion and enrolled-location growth.
• Own account strategy for franchise conventions and system-wide events.
• Directly manage and develop the Account Manager and Local Marketing Manager.
• Coordinate delivery across Performance, Organic and Marketing Technologies.
• Achieve targets for revenue retention, expansion and enrollment pipeline.

Skills

Digital Marketing

Client Leadership

Portfolio P&L Management

Account Strategy Development

Franchise System Knowledge

Tools

Marketing Technologies

Performance Analytics

Job description

• Own the business, financial performance and growth of a portfolio of corporate, enterprise and franchisor clients
• Lead commercial relationships with client marketing leadership and the team working directly with individual locations
• Provide executive client leadership across corporate executives, franchisor contacts, field and operations leaders, and participating franchisees
• Resolve disconnects between corporate expectations and franchisee realities before they affect retention
• Drive enterprise expansion and enrolled-location growth as distinct goals
• Own account strategy for franchise conventions and system-wide events as a growth engine
• Own portfolio P&L, including revenue, retention, scope, contracts, pricing, budgets, delivery expenses, change orders and profitability
• Directly manage and develop the Account Manager and Local Marketing Manager
• Coordinate delivery across Performance, Organic and Marketing Technologies
• Achieve targets for revenue retention, expansion revenue, enrolled-location growth, portfolio margin, convention-generated enrollment and qualified pipeline, client satisfaction, stakeholder coverage, and expansion pipeline progression

Requirements

• Seven to twelve years in digital marketing, client leadership or agency account management, with retention, expansion or portfolio financial accountability alongside delivery responsibility
• Understands the client’s business plan, unit economics and franchise system well enough to find the root cause of a problem rather than the symptom
• Knows that a commitment made at corporate has to be deliverable through the franchisee-facing model
• Wants to carry a portfolio P and L and two separate growth numbers, not just a relationship
• Full-time, exempt position

Core Competencies

Demonstrates expertise in managing corporate client relationships, driving financial performance, and leading account strategy for franchise systems. Proven ability to achieve revenue retention and expansion while coordinating marketing technologies and delivering client satisfaction.

Highest-signal resume keywords

• Digital Marketing
• Client Leadership
• Portfolio P&L Management
• Account Strategy Development
• Franchise System Knowledge

Hard Skills

• Financial Performance Management
• Revenue Retention Strategies
• Growth Metrics Analysis
• Contract Management
• Budgeting and Pricing

Soft Skills

• Executive Leadership
• Problem Solving
• Stakeholder Management
• Team Development
• Client Relationship Management

Industry Keywords

• Franchise Management
• Corporate Client Relations
• Agency Account Management
• Unit Economics
• Client Satisfaction

Tools & Technologies

• Marketing Technologies
• Performance Analytics