Account Director

Transmission; New York (NY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Transmission is hiring for a hybrid, NY/SF-based account leadership role. You will drive account growth, direct client programs, and collaborate with creative, media, and project teams.

You will anticipate client needs, manage budgets and timelines, and lead pitches and RFPs to unlock organic growth while maintaining profitability. Strong communication and negotiation skills are essential.

Qualifications

• Extensive client service experience in B2B marketing.
• Proven track record managing campaigns and teams.
• Strong financial acumen for budgets and profitability.
• Excellent communication and problem-solving skills.
• Knowledge of ABM and demand generation is preferred.

Responsibilities

• Drive account growth and the smooth running of client programs.
• Anticipate client needs and proactively address issues.
• Act as a liaison across client accounts and internal teams.
• Present offerings and tailor content to audience needs.
• Lead pitches and RFPs to uncover growth opportunities.
• Oversee budgets, timelines, negotiations, and billing.
• Collaborate with project, creative, and media teams for quality work.
• Monitor industry trends and client dynamics.

Skills

Client management

Campaign management

ABM knowledge

Budget management

Negotiation

Written and verbal communication

Problem-solving

Job description

This position is hybrid and based out of New York or San Francisco. Candidates must be available to be in office 2x/week.

About the Agency:

We’re the world’s largest independent global B2B marketing agency, where curious minds create the future. If you’re someone who’s thought-provoking, ego-quashing, mistake-learning, all-including, convention-breaking, and always-growing with a passion for what you do, you’ll fit right in.

We’re one agency spread across eight global offices, and we let our work do the talking. Our recent accolades include Global B2B Agency of the Year at the B2B Marketing Awards, Agency of the Year at the Elevation Awards, and wins at The Drum Awards, B2 ANA Awards, and Marketing Excellence Awards, Singapore.

What you'll do:

• Drive account growth and direct the smooth running of client programs/campaigns.
• Anticipate client needs (short term / long term) and proactively address issues.
• Deep networkers within client accounts
• Deep knowledge of new products & services, and how they change fordifferent typesof clients
• Be the account, client and internal sherpas through business opportunities and challenges
• Maintain situational awareness of a client’s internal dynamicsand industry trends.
• Serve as proxy for client in addressing questions from cross-functional teams in partnership with the agency teams
• Partner to project management, creative and media teams, ensuring the highest quality, strategically sound work that delivers on clients’ objectives.
• Responsible for the ongoing management of a project’s budgets and billing, timelines, negotiations and legal processing.
• Partner with team to manage profitability against scope of work.
• Review monthly and quarterly financial tracking reports with finance lead
• Ensure that all professional activities are in line with the agreed upon strategic direction.
• Present Transmission credentials,propositionsand services offerings and adapt presentation content to the specific needs of the meeting/audience to achieve higher levels of personalization
• Take a leading role in pitches/RFPs or large proposals (newbizand existing clients), looking for opportunities for organic growth and extending the client relationship through partnership and a thorough awareness of their business environment
• Contribute to client briefs/meetings, and offer insights, ideas and recommendations to help clients overcome their challenges or meet their needs.

What you'll bring:

• 7+ Experience
• 4+ years ofB2B marketing experience
• Strong business and commercial acumen
• Passionate about client service excellence
• Excellent communication skills, both oral and written and problem-solving skills.
• Proven track record of successfully managing campaigns/projects and teams
• Meticulous attention to detail.
• Excellent organizational and time management, able to prioritize competing deadlines.
• Excellent financial aptitude in developing and managing project budgets.
• Flexible and open work style with an ability to engage with all types of personalities.
• Strong client management, negotiation, and trouble‑shooting skills.
• Knowledge of awareness, demand generation, ABM and customer retention objectives/KPIs.
• Some knowledge of different audience verticals, personas, IT and LOB job functions.
• Knowledge of B2B buying (customer) journeys and TOFU, MOFU and BOFU engagement stages.
• Some knowledge of B2B sales cycle (funnel) and identify lead scoring stages from INQ through to SAL and pipeline.
• Some knowledge about the importance of creative marketing and the role of an SMP and RTBs