Customer Service - Account Associate - Wichita | On Site

T-MOBILE USA, Inc.; Arthur Heights (KS); On-site; USD 41,600 - 50,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Training programs

Job summary

T-Mobile USA, Inc. is hiring an Account Associate to support customer satisfaction by resolving inquiries and managing accounts. You will identify root causes, handle service opportunities, and assist with collections when needed in a team setting.

Role emphasizes developing skills in customer service, account management, and problem solving, with training and opportunities for growth. Competitive pay and a broad benefits package accompany this position.

Qualifications

• High School Diploma or GED required.
• 6 months customer service experience preferred.
• Strong account management and problem-solving skills.

Responsibilities

• Resolve customer inquiries and concerns promptly to ensure effective issue resolution
• Manage customer accounts to identify service opportunities and collect past-due balances
• Deliver customer service using available resources and training tools to maintain service quality
• Complete required training to develop skills, system knowledge, and competencies
• Meet department productivity and quality standards to support operational goals
• Foster positive experiences with a respectful, solution-oriented approach
• Other duties as assigned by management

Skills

Account Management

Answering Telephones

Customer Education

Customer Needs Identification

Customer Problem Solving

Customer Retentions

Customer Service

Customer-Focused

Empathy

Microsoft Applications

Multitasking

Operating System Concepts

Payment Collections

Payment Schedules

Service Oriented

Troubleshooting

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU!Our Total Rewards Package ensures that employees get the same big love we give our customers.All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

This role supports customer satisfaction by resolving inquiries and managing accounts effectively within a team environment. It involves identifying root causes of customer concerns, managing account activities, and facilitating collections when appropriate. The position emphasizes developing skills in customer service, account management, and problem resolution. Success is measured by timely issue resolution, customer retention, and adherence to quality and productivity standards. The work contributes to building loyal customer relationships and enhancing organizational revenue through service and account management.

Job Responsibilities

• Resolve customer inquiries and concerns promptly to ensure effective issue resolution
• Manage customer accounts to identify service opportunities and facilitate collections of past-due balances
• Deliver customer service using available resources and training tools to maintain service quality
• Complete required training to develop skills, system knowledge, and proficiency in organizational competencies
• Meet department productivity and quality standards to support operational goals
• Approach each customer interaction with respect and a solution-oriented mindset to foster positive experiences
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months customer service experience (Preferred)

Knowledge, Skills and Abilities

• Account Management (Required)
• Answering Telephones (Required)
• Customer Education (Required)
• Customer Needs Identification (Required)
• Customer Problem Solving (Required)
• Customer Retentions (Required)
• Customer Service (Required)
• Customer-Focused (Required)
• Empathy (Required)
• Microsoft Applications (Required)
• Multitasking (Required)
• Operating System Concepts (Required)
• Payment Collections (Required)
• Payment Schedules (Required)
• Service Oriented (Required)
• Troubleshooting (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $20.00, plus opportunity to earn up to a total of $750 while completing training milestones.

When starting with T-Mobile, Account Associates receive on-the-job training and can earn up to a total of $750. Once completed, Account Associates promote to the Account Expert role and become eligible for an annualized incentive target of $4,400/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.