Account Credit Resolution Representative I - Clinical Practice Services

mcw; Wauwatosa (WI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Healthcare coverage

403(b) retirement plan

Paid vacation and holidays

Tuition reimbursement

Parental leave

Employee assistance program

Pet insurance

Job summary

MCW is seeking an in‑office Clerk in the Account Credit Resolution department to perform basic administrative tasks using PB Epic billing. 100% on-site presence is required to support mail handling, check processing, and CMS overpayment communications.

The role emphasizes accuracy in handling refunds, data entry, and collaboration with the supervisor on project work. Strong organizational and communication skills are essential.

Qualifications

• High school diploma required.
• At least 2 years general office experience.
• LI-RT1 reference in posting.

Responsibilities

• Sort and distribute department mail.
• Sort and scan returned checks and distribute to team.
• Organize weekly check run and match refunds with checks for mailing.
• Electronically submit CMS overpayment letters acknowledgment.
• Assist supervisor on special projects.

Skills

Quality control knowledge

Customer service standards

Information management

Procedural processes

Recordkeeping

Computer skills

Interpersonal skills

Oral communication

Listening skills

Patience

Education

High school diploma

Tools

PB Epic billing system

Job description

Summary

To perform basic in-office tasks in the Account Credit Resolution department utilizing PB Epic billing system.

This role requires 100% in-office presence.

Primary Responsibilities

• Sort and distribute department incoming mail.
• S ort and scan returned checks to distribute to appropriate team member.
• Organize weekly check run by matching refund cards with checks and mailing to appropriate recipient, while ensuring correct information is on refund cards/checks.
• Electronically submit acknowledgment of received CMS overpayment letters.
• Work special projects as assigned by Supervisor.

Knowledge - Skills - Abilities

Knowledge of quality control, customer service standards, information management, procedural process, and recordkeeping.

Computer, technical, interpersonal, oral communication, listening, and patience skills.

Qualifications

• Minimum Required Education: High school diploma
• Minimum Required Experience: 2 years general office experience
• #LI-RT1

Physical Requirements

Work requires occasionally lifting moderate weight materials, standing, or walking continuously.

Sensory Acuity

Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.

Work Environment

Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment.

Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition ReimbursementPaid Parental Leave
• Employee & Family Assistance Program (EFAP)
• Pet Insurance
• On campus Fitness Facility, offering onsite classes
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a brief overview of our benefits see: Benefits Overview

For a full list of positions see: MCW Careers

At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring - Collaborative - Curiosity - Inclusive - Integrity - Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you. For more information, please visit our institutional website .

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination:

The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.