Account Rep II, Commercial - Clinical Practice Services

mcw; Wauwatosa (WI); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Flexible Spending options

403B Retirement

Paid vacation and holidays

Tuition reimbursement

Parental leave

EFAP

Pet insurance

Onsite fitness facility

Discounts

Job summary

MCW is seeking an Account Rep II on the Commercial team to submit, post, and secure maximum allowable reimbursement from third‑party carriers, government programs and HMOs. This role requires extensive use of internal and external systems and contact with payers, while supporting accounts and claims processing.

The position participates in hybrid work with 90% remote and 10% onsite and requires residency in the metro Milwaukee, WI area.

Qualifications

• High school diploma required.
• 3 years minimum experience in related field.
• EPIC experience preferred.

Responsibilities

• Process claims submissions and postings to maximize reimbursement per guidelines.
• Communicate with insurance carriers to obtain required information.
• Analyze remittance to determine proper allocations.
• Escalate carrier issues and assist training Clerks.
• Handle billing activities to support team goals.

Skills

Communication skills

Interpersonal skills

Attention to detail

Patience

Education

High school diploma

Tools

EPIC

Billing software

Job description

Summary

As an Account Rep II on the Commercial team, you will submit, post, and secure maximum allowable reimbursement from third‑party carriers, government programs and Health Maintenance Organizations in the areas of claims submission and/or account follow‑up. Requires extensive use of multiple internal and external computer systems/applications and contact with the above entities.

Hybrid Work Arrangement

90% Remote, 10% onsite, must reside in the metro Milwaukee, WI area.

Primary Responsibilities

• Release of information: Reply to requests for information from insurance companies. Pull the appropriate medical records to submit for claims payment and ensure all proper documentation is present and accurate.
• Apply extensive knowledge of multiple contracts, agreements and government guidelines/regulations to submit, post, research and/or resolve accounts or claims.
• Communicate via phone with various representatives, both internally and externally is necessary.
• Analyze multiple sources of remittance to determine proper allocation of rejections, payments and/or adjustments, subject to individual carrier guidelines and contractual fee schedules.
• Respond to carrier requests for additional information or documentation.
• Review carrier denials and/or unacceptable reimbursement to (a) challenge the determination or (b) adjust appropriately.
• Review and update registration to correspond with information received from payer.
• Copy and forward remittance advice to appropriate team for follow‑up.
• Responsible for identifying and escalating contractual carrier issues to the appropriate source.
• Assist training Clerks.
• Perform necessary billing activities such as claims to maintain team goals or assist other teams.
• Other duties as assigned.

Knowledge - Skills - Abilities

Knowledge of quality control, customer service standards, information management, procedural process, and recordkeeping.

Computer, technical, interpersonal, oral communication, listening, and patience skills.

Qualifications

• Minimum Required Education: High school diploma
• Minimum Required Experience: 3 years
• Preferred Experience: Customer Service and/or Medical Billing experience. EPIC experience preferred.

Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental.
• Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Employee & Family Assistance Program (EFAP)
• Pet Insurance
• On campus Fitness Facility, offering onsite classes
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a brief overview of our benefits see: Benefits Overview

For a full list of positions see: MCW Careers

Company Culture and Values

At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring - Collaborative - Curiosity - Inclusive - Integrity - Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit‑based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you. For more information, please visit our institutional website.

Equal Opportunity

The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.