Account Credit Resolution Representative I - Clinical Practice Services

The Medical College of Wisconsin, Inc.; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Vision, and Dental insurance

403B Retirement Plan

Paid vacation and holidays

Tuition reimbursement

Paid parental leave

Employee assistance program (EFAP)

Pet insurance

On-campus fitness facility

Job summary

The Medical College of Wisconsin is seeking an in-office support team member for the Account Credit Resolution department, focusing on processing mail, checks, and CMS overpayment acknowledgments using the PB Epic billing system. This role requires 100% in-office presence.

Minimum qualifications include a high school diploma and 2 years of general office experience, with duties spanning mail sorting, check processing, and file management in a controlled environment.

Qualifications

• Knowledge of quality control, customer service standards, information management, procedural process, and recordkeeping.
• Computer, technical, interpersonal, oral communication, listening, and patience skills.

Responsibilities

• Sort and distribute department incoming mail.
• Sort and scan returned checks to distribute to appropriate team member.
• Organize weekly check run by matching refund cards with checks and mailing to appropriate recipient.
• Electronically submit acknowledgment of received CMS overpayment letters.
• Work special projects as assigned by Supervisor.

Skills

Quality control

Customer service

Information management

Interpersonal skills

Oral communication

Education

High school diploma

Job description

Summary

To perform basic in-office tasks in the Account Credit Resolution department utilizing PB Epic billing system. This role requires 100% in-office presence.

Primary Responsibilities

• Sort and distribute department incoming mail.
• Sort and scan returned checks to distribute to appropriate team member.
• Organize weekly check run by matching refund cards with checks and mailing to appropriate recipient, while ensuring correct information is on refund cards/checks.
• Electronically submit acknowledgment of received CMS overpayment letters.
• Work special projects as assigned by Supervisor.

Knowledge – Skills – Abilities

Knowledge of quality control, customer service standards, information management, procedural process, and recordkeeping. Computer, technical, interpersonal, oral communication, listening, and patience skills.

Qualifications

• Minimum Required Education: High school diploma
• Minimum Required Experience: 2 years general office experience #LI-RT1

Physical Requirements

Work requires occasionally lifting moderate weight materials, standing, or walking continuously.

Sensory Acuity

Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.

Work Environment

Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment.

Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental.
• Along with Flexible Spending options 403B Retirement Package Competitive Vacation and Paid Holidays offered Tuition Reimbursement Paid Parental Leave Employee & Family Assistance Program (EFAP) Pet Insurance On campus Fitness Facility, offering onsite classes Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a brief overview of our benefits see: Benefits Overview For a full list of positions see: MCW Careers

At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring – Collaborative – Curiosity – Inclusive – Integrity – Respect.

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination:

The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

About Us

Together, we can build a healthier world. A student, an educator, a scientist and a community leader — alone, they can do many things. Together, the question isn’t what they can do, but what can’t they. The Medical College of Wisconsin (MCW) brings together the most inquisitive, passionate minds in science, medicine, education and community engagement to tackle today’s toughest challenges in health and society. Academic medicine is at the center of where scientists, physicians and students work hand-in-hand with the community to ask the most important questions and fuel the cycle of innovation that shapes the future of medicine. Medical College of Wisconsin The tireless pursuit of knowledge and the power of academic medicine is at the core of everything we do at MCW. Bringing together the world’s top scientists and clinicians, inspired students and invested communities, we are driven to solve the most complex challenges in health and society. With around 1,600 full-time and part-time faculty and approximately 3,500 full-time employees, MCW is home to a diverse group of thought leaders working in collaboration to pioneer pathways to a healthier world and drive a continuous cycle of life‑changing discovery.