Patient Relations Rep II - Multi-Specialty

Medical College of Wisconsin; Menomonee Falls (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health coverage

403B retirement

Vacation and holidays

Tuition reimbursement

Parental leave

EFAP

Pet Insurance

Fitness facility on campus

Discount programs

Job summary

The Medical College of Wisconsin is seeking a Patient Services Billing Associate to support routine billing, scheduling and registration inquiries. You will verify insurance details, deductibles, and co-pays for clinic services and document information in the triage system and EMR.

Responsibilities include answering calls, routing messages, coordinating appointments across multiple providers, and maintaining accuracy in IDX/Epic scheduling and billing software.

Qualifications

• High School Diploma required; education can be substituted on an equivalent basis.
• 1 year of customer service experience required; health care experience preferred.

Responsibilities

• Verify insurance information, deductibles, and co-pays for clinic services using triage software.
• Answer incoming calls, take messages and route to appropriate area.
• Document in electronic medical record and other software tools.
• Diffuse irate customers and resolve concerns.
• Maintain knowledge of scheduling and billing systems (IDX, Epic).
• Coordinate appointments across multiple providers and therapies.
• Triage complex inquiries to senior staff as appropriate.
• Perform data entry and filing of patient accounts.

Skills

Clerical

Administration

Computers

Customer Service

English

Coordination

Active Listening

Reading

Service Orientation

Social Perceptiveness

Flexibility

Strength

Response Orientation

Wrist-Finger Speed

Education

High School Diploma

Tools

IDX

Epic

Job description

Summary

Under general supervision, assist patients with routine billing, scheduling and registration inquiries and provide customer service using basic knowledge of organization policies and procedures. Position emphasis will be on verification of patient insurance, deductible amounts and co-payment amounts for various types of providers.

Primary Responsibilities

• Via telephone or online contact, will verify insurance information, deductible amounts, and co-pay requirements for various clinic services. Document verified insurance information in Department's triage software program.
• Answers incoming calls, takes appropriate messages and transfers to appropriate area.
• Documents in electronic medical record and other software tools that are essential to the clinic.
• Diffuse irate customers. Employ sound judgment to ensure best possible public relations. Investigate and resolve customer concerns.
• Maintain working knowledge of MCW and affiliate computerized scheduling and billing systems (i.e., IDX, Epic.)
• Coordinate multiple appointments efficiently for the program such as appointments for providers, chiropractors, physical and occupational therapy as well as procedures- using a patient centric scheduling model.
• Triage more complex patient inquiries to more senior level staff as appropriate.
• Perform related clerical functions such as maintaining patient accounts, data entry and filing.
• Develop understanding of MCW clinic locations and the locations of its affiliate facilities, including directions to and within associated buildings.
• Look up information in tables and lists; provide information appropriately.
• Other duties as assigned.

Knowledge - Skills - Abilities

• Clerical
• Administration and Management
• Computers and Electronics
• Customer and Personal Service
• English Language
• Coordination
• Active Listening
• Reading Comprehension
• Service Orientation
• Social Perceptiveness
• Extent Flexibility
• Static Strength
• Rate Control
• Response Orientation
• Wrist-Finger Speed

Qualifications

Appropriate experience may be substituted for education on an equivalent basis.

Minimum Required Education: High School Diploma

Minimum Required Experience: 1 year customer service experience

Preferred Experience: Relevant experience in a health care environment with emphasis on insurance knowledge and patient contact preferred

Physical Requirements

Work requires occasionally lifting moderate weight materials, standing, or walking continuously.

Work Environment

Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment.

Sensory Acuity

Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.

Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Employee & Family Assistance Program (EFAP)
• Pet Insurance
• On campus Fitness Facility, offering onsite classes
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a brief overview of our benefits see: Benefits Overview

For a full list of positions see: MCW Careers

At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring - Collaborative - Curiosity - Inclusive - Integrity - Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you. For more information, please visit our institutional website.

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination:

The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.